The BL[OZ]

B2B videos

How to Get Started with B2B Videos

By 
Liane Shalev
, 26/09/2019

When’s the last time you watched a video? Today? Yesterday?

min read

Key takeaways from HUG Haifa #2, “All About Video”

When’s the last time you watched a video? Today? Yesterday? That puts you in good company. Humans love video. 1/3 of all time online is spent watching videos. In fact, 500 million people watch a video on Facebook every day. And here’s another mindboggling stat for you: Adding a video to your website can improve the chance of a front-page Google result by 53%. That’s right. It doubles your chances of getting onto the first page of Google. Yes, video is big. Yes, it needs to be an important part of your B2B marketing strategy. And no, it’s not nearly as hard as you think to get started with video. How To Get Started with B2B Videos From tactic to strategy Video has changed a lot in the past six years, points out Maria Trubicina, Senior Customer Success Manager at HubSpot. In 2013, videos were mostly passively watched on desktop or YouTube, hard to create and made by a few; in 2019, videos are actively watched on mobile or social, easy to create, and made by many. This calls for a change – moving from video as a tactic (made by a creative team, highly produced, expensive, one to many, an awareness play, unmeasurable), to a strategy (made by all teams, low production, cheap, actionable, BOFU and measurable.)   Listen up! To create relevant, actionable and engaging videos you need to get all your teams involved. That means talking to sales, quality control, production, legal, and even accounts. Every department will have a unique perspective about your product or service that you may not have even thought of. One video does not fit all. Each video needs to be tailored to the specific target market and goal. Make it simple. And keep it real.   What kind of videos should you be creating? You’ll need to develop targeted videos for every stage of the flywheel and for every purpose – attract, engage and delight – and modify them to meet the needs of the specific channel (YouTube, social media, website). How To Get Started with B2B Video
  • Attract videos expand reach and build trust and credibility with your audience.
  • Engage videos convert your visitors into leads and ultimately close them as customers.
  • Delight videos encourage customers to embrace your brand and become brand evangelists.
You’ll want to create at least TWO videos for each of these stages. Watch videos across the buyer’s journey and take a look at these content ideas for each stage in the funnel. One critical question before you dive into video creation Before you whip out your camera and start filming, make sure you’ve asked this critical question: What’s the intent of this video? Get really clear about what you want to get out of this video:
  • Increase brand awareness and attract customers to your site
  • Help your prospects consider your solution to solve their problem
  • Help your leads decide to do business with you
To keep yourself on track, it’s a good idea to set SMART goals. Once you’ve done that, you can move ahead to brainstorming ideas for your video content, writing a script, and producing that first video. How To Get Started with B2B Video smart Where do you get the content from? Chances are, you already have it. Take a look at your existing content. Which web pages were visited the most? What calls to action did users click on? What blogs were the most successful? Repurpose them into compelling stories. But make sure your video answers the key question your potential customers at the Attract and Engage stage are going to ask before deciding to watch or ignore your video: What’s in it for me? How are you solving MY problems?   Hold it! Don’t make these three mistakes. Video content specialist Sivan Felder, from Two Heads Consulting, points out that many B2B companies make these mistakes:
  1. You’re not the hero of the story. This isn’t about you. It’s about your customer (the hero) who has a crisis. He meets a guide (your company). And thanks to your product or service, he survives or thrives.
  2. The laws of human psychology apply to your target customer as well. Behind every rational purchasing decision is an emotion. Identify it and speak to it. Help your prospective customers out of confusion and into clarity. And remember to tell them what they need to hear (as opposed to what you want to say.)
  3. A one-size-fits-all video. We’ve already said it, but we’ll say it again. Your customers want to hear different things from you at different stages. What are the touchpoints? Where are customers going to come into contact with your video and how are you planning to get your video out there?
  Set your KPIs Key KPIs that you’ll want to look at are:
  • Play rate — the percentage of people who played your video divided by the number of impressions)
  • Clickthrough rate — the number of times your call to action is clicked divided by the number of times its viewed
  • Conversion rate — the number of times your visitors completed your desired action divided by the number of clicks on your call to action
  Elevate your video marketing To take your video marketing efforts further, consider using Vidyard or TwentyThree, which give you a host of valuable features. Also, consider these tips from Maria Trubicina:
  • Make your videos an interactive experience. Use smart CTAs and embedded forms.
  • Increase SEO effectiveness. Finetune your meta info to make it easy for search engines to find you.
  • Monitor performance. Keep track of your video views, clickthroughs and conversions, so you can optimize them accordingly.
  • Build relationships. Record one-to-one videos directly from the CRM and send directly from email.
  • Provide better customer service. Use videos to improve the service experience and provide helpful tips or troubleshooting advice.
How To Get Started with Video Video goes way beyond creating awareness and nurturing leads. It can also help you build relationships and excel in customer service.   Ready? Hit record! If you have HubSpot and want to get started with video marketing, contact us! Don’t miss out! Join a HUG These great tips are just a taste of what we talked about during our HubSpot User Group meeting, All About Videos. HubSpot makes it easy to make video an integral part of your marketing mix. Take advantage of all these great resources. Get some practical advice on how to get started with video marketing. Or take one of HubSpot’s great free video courses.
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HUG Haifa

HUG Haifa – SALES & MARKETING ALIGNMENT

By 
Jonathan Cohen
, 08/08/2019

The HUG Haifa debut was a triumph. We gained insights from HubSpot's Stephen Fuery and BERMAD's Ofir Marx, which will advance our Marketing and Sales projects.

min read
The first HUG Haifa was a complete success where we learned from Stephen Fuery, principal Implementation Specialist at HubSpot and Ofir Marx, Marketing Manager at BERMAD fascinating topics that will take our Marketing and sales project to the next level. The first part of this extraordinary event started with Stephen defining Sales & Marketing alignment (SMarketing) as the practice of bringing a company’s sales and marketing departments together to achieve better communication, greater efficiency and as a result increased profitability. This is one of the premises of most of the companies that have both departments interacting with each other on a daily basis. But, why is aligning Marketing and Sales difficult? Here we have some facts that can help us with these answers:
  • 87% Of the terms sales & marketing use to describe each other are negative
  • 20% - The amount of revenue increase companies with strong sales & marketing are able to achieve.
If you hear… 
  • I don’t know if the sales team is working my leads
  • I don’t know the ROI of my marketing campaigns
  • I’m getting too many leads and can’t prioritize them
  • I don’t know what to do with these Marketing leads.
This indicates that your sales and marketing teams are not aligned. The following tips will help you to solve this:

Service Level Agreement (SLA)

This is a commitment between Marketing & Sales to deliver on specific goals. How do you create an SLA? Glad you asked 😊. Use Historical data to understand your goals, putting into consideration the common goals between the two teams. Ask yourself these questions as a roadmap to creating an SLA that serves both the marketing and sales teams:
  • How many MQL’s is Marketing creating?
  • Are Sales working MQL’s?
  • At what rate are MQL’s converting to Customers?
  • What % of deals are attributed to Marketing?

Decide on future SLA’s and build reports to measure them, presenting SMART (Specific, Measurable, Actionable, Relevant, Timely) goals.

Let’s compare: Goal 1: I want more website visitors, leads and sales. But this is too general, what about? Goal 2: I need 20,000 visitors, 500 leads, 12 customers within 12 months in order to achieve our revenue goal of $600,000 from Inbound. Goal 2 is a SMART goal. It will give you a complete picture of what you want to achieve.

Agree on Fit 

This is a measurement of how well you could serve a lead if they were to become a customer.

Segmentation: 

Let’s divide segmentation into two parts:
  • Lifecycle stage: a way of categorizing where any given contact or company is within your marketing and sales flywheel.
  • Lead Scoring: Lead scoring is a methodology used by sales and marketing to determine the worthiness of leads or potential customers by attaching values to them based on performance.
These steps are just the beginning of any successful and satisfying alignment between Sales and Marketing as was explained impeccably by Stephen. It’s astonishing how many things we can learn from two experts aiming to achieve your marketing and sales goals. Ofir Marx took over the second part of the event where he talked about how to communicate with end users and get feedback and its importance. One of the most important topics that he mentioned is how the rules of engagement have changed. The following Marketing activities will help you to understand your end user:
  • Publishing professional blogs, case studies, and white papers
  • Sending out nurturing emails to leads
  • Posting on social media
  • Using marketing automation to convert a lead to SQL
But wait, why talk to end users? Ofir explained that it is paramount to get the real market perspective from the end users and not from someone in the middle. This allows you to understand the real need for solutions, giving you, the businessperson an opportunity to evaluate the real potential in any specific market or territory. You need to always add value to your end customer. Ofir went further to demonstrate how BERMAD shows an increase in awareness and quantity of leads from places where they don’t have representation. They give specific solutions to clients to the extent of flying over to different countries to understand all the technical requirements that were involved. These efforts eventually translated into actual sales. This is definitely how you should know your end customers! From the HUG Haifa to you, these were the recommendations on how to take your marketing efforts to the next level:
  • Increase involvement in LinkedIn discussion groups
  • Target campaigns in specific locations
  • Blog in other languages
  • Introduce Account Based Marketing activities.
Truly, HUG Haifa speakers gave a great amount of knowledge and tips that you can implement to ensure satisfactory relations with our end customers and give a boost to your Marketing efforts as well as align your Sales and Marketing teams for the overall success of your clients. This was the first of a series of HUG events that are going to take place in Israel. This HUG was brought to you by OZ Global B2B and Cacao Media Marketing Agencies, HubSpot Partners and experts in B2B marketing.
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Inbound Marketing

Can Inbound Marketing Really Impact on Your Bottom Line?

By 
Orit Oz
, 08/03/2019

Bermad, a kibbutz-based company manufacturing water control valves, built itself into a successful global concern from the ground up.

min read
Bermad, a kibbutz-based company manufacturing water control valves, built itself into a successful global concern from the ground up. Here’s what Ofir Marx, VP Marketing at Bermad had to say about inbound marketing and what it’s done for the company’s business.

The conversation has changed: From top down to two-way communication

“Today, we can communicate directly with customers,” says Marx. “In the past, our way of communicating with customers was top down. HQ communicated to its subsidiaries, who communicated to the dealers, who in turn, communicated to the end users. We never got direct feedback, and even if we did, it had passed through three to four different hands and got filtered along the way. That’s changed. Now by publishing blogs, case studies, and white papers, sending out emails, and posting to social media, we have the ability to deliver messages directly to the end user and get feedback.“ bermad blog

Generating leads, assessing quality

Leads are collected on landing pages with targeted calls to action (CTAs). By asking qualifying questions, Bermad is able to assess the quality of the leads received. The results show that 35% are sales qualified leads (SQL), 30% are marketing qualified leads (MQL), and the balance are service requests, spare parts or vendors looking to sell the company something. In short: More than 60% leads are relevant enquiries.

Key goals versus results

At the beginning of the process, Bermad set some goals:
  • Increase site traffic to 20,000 Moved from 12,000 to 20,000 website visitors per month in less than 2 years
  • Generate 500 leads per month Approximately 200 leads per month now and it’s rising
  • Added Revenue of $1,000,000 per year Reached $700,000 in 2017; anticipate higher in 2018
bermad case study

Are we getting it right?

The ability to speak directly to the marketplace and understand what they are interested in and what questions they ask, enables the company to understand whether they need to do anything differently.

What’s next?

Marx believes that the awareness and exposure that is being gained is very important, and it’s only the beginning. There’s still much to be done, from increased involvement in Linked In discussion groups to targeted campaigns in specific locations, as well as blogging in other languages such as Spanish and Portuguese.

Leveraging the power of marketing automation

The company is just beginning to benefit from the powerful marketing tools available on HubSpot including lead scoring and nurturing. Having tripled the amount of contacts, there is a wealth of potential customers to cultivate, taking them from the awareness and consideration stages through to making the decision to purchase.

It takes time, effort and investment

Today, all Bermad’s divisions are involved, with 4-5 people at HQ contributing to content creation as well as support from professionals at the company’s various subsidiaries. Blogs are published on a monthly basis for all four segments (waterworks, irrigation, fire protection and building & construction), supported by email blasts, newsletters and ongoing social media posts. Campaigns are run to support product launches, exhibitions and special events. All marketing activities are integrated into Bermad’s CRM system, allowing the sales team to see a 360° view of potential customers and enabling them to close more deals. “Today, nobody asks why we are doing it,” notes Marx. “We’re just beginning to see the benefits.”
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Flywheel

How To Grow Your Business Using the Flywheel

By 
Ilan Amit
, 23/01/2019

That’s when the real growth happens.

min read
Think about the last time you made a major purchase. Chances are, you researched the product online. Maybe downloaded a brochure. Read reviews. Asked the opinions of people you trust. And, if possible, took it for a trial run before you went ahead and made the purchase. << Are you ready to jump start your B2B business? Find out how! >> Our customers carry out that same process, all the time. But the quality of their journey and their level of satisfaction often depends on their experience as they move through the funnel. You’ve probably seen the funnel before, which represents the three stages customers go through from their initial awareness of the product or service, learning more about its features and benefits, and the decision to purchase. The funnel Simply put, the top of the funnel (TOFU) is where you build awareness about your company and the problem you address, the middle of the funnel (MOFU) is where you teach people how to choose a solution, and the bottom of the funnel (BOFU) is where you explain why your product is the best solution. The funnel has a major weakness: It doesn’t take into account that the people coming out of the bottom of the funnel can have a major impact on the people going into the top of it — in fact, people at the bottom of the funnel can feed those going into the top of the funnel. Conversely, the people leaving the bottom of the funnel can prevent other people from entering the top of the funnel. Flywheel The attitude of people when they come out of your funnel has a direct impact on the number of people who are willing to enter the top of the funnel. Flywheel attitude

The Flywheel as a Growth Engine for Your Business

Funnels produce leads. What they don’t do is help you close the leads, keep your customers happy, or take advantage of the customers you’ve already acquired to help you grow. That’s where the flywheel comes into play and the inbound marketing methodology helps it spin.
Blog_Flywheel
With funnels, the energy put in at the top goes out at the bottom.
Flywheels store and release energy.
  It’s all about crafting relevant content and carrying out structured activities at every stage of the flywheel. Through scoring and lead nurturing, efforts are focused on the strangers who can be converted into satisfied customers. Fly Wheel The rotating flywheel represents the growth of your business. Happy customers help fuel your growth. How? By buying from you again, or bringing new customers to you by promoting your product to their extended network of colleagues, friends or family. “The rotation of the flywheel represents the growth of your business, and happy customers provide the energy that fuels that growth.” Kyle Jepson, Hubspot Academy All your marketing activities should be focused on creating customers who will inject good energy into the flywheel and speed up your company’s growth.

Combining Funnels and Flywheels

While the flywheel represents your company as a whole, funnel charts can help you improve a particular aspect of your business performance, for example, your sales funnel. Analyzing it can help you understand where you’re losing customers along the way. When your entire company starts thinking about accelerating the flywheel as a whole instead of focusing on improving individual funnel metrics, major strides can be made. That’s when the real growth happens.  
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Rebranding

Rebranding – so much more than just a logo or color palette

By 
Miri Peled
, 19/02/2018

Rebranding – so much more than just a logo or color palette. What you'll need to do when rebranding.

min read
There are lots of reasons why you may want to rebrand.  For example: Have you recently undergone a merger or acquisition? Was there a major shuffle in management or business strategy? Are you planning to launch a new product or version? Does your brand identity no longer reflect your current corporate culture, values and focus?  If you answered “yes” to any of the above questions, it may be time to consider rebranding.

Refresh or rebrand?

When rebranding, you can either refresh and improve your current branding or start over and create an entirely new one. No matter what you decide, the rebranding process involves a lot more than designing a new logo or changing your corporate color palette. Here’s what you’ll need to do:
  1. Defining a clear rebranding strategy.
  2. Reanalyzing your company’s vision, mission and values.
  3. Conduct market research and competitor research including new players who may have popped up more recently.
  4. Research existing customers, potential customers and target audiences.
  5. Redefine your message.
  6. Create a new visual identity.
  7. Create new marketing materials.
  8. Relaunch your brand (internally and externally).

Spreading the news

The rebranding journey can sometimes be confusing for your employees and customers who have become accustomed to your existing brand identity. Use this as an opportunity to reconnect with them and clearly communicate during the process and after its completion. If you want the transition process to be a success, you should be as transparent as possible and clearly communicate these changes both internally and externally.

Rebranding with OZ

At OZ, we understand the complexity of rebranding and our team has extensive experience helping our customers successfully navigate the rebranding process. We can use this experience to successfully guide you through it from planning through to implementation and beyond.
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marketing trends

10, 9, 8…. And counting down marketing trends for 2018

By 
Orit Oz
, 18/01/2018

The New Year is here and we put together a countdown of marketing trends that will affect B2B brands in 2018!

min read
The New Year is officially here and we decided to put together a countdown of marketing trends that will affect B2B brands in 2018! Here goes…..

10 – Visual content

Marketing trends The trend for visualization through video, images and infographics will get stronger. In fact, predictions indicate that by 2019, video will account for 80% of consumer internet traffic. And, according to Facebook, live is even better and live video gets 3x more views and is expected to dramatically increase in 2017. B2B brands can use live videos in lots of different ways, including at events to give followers a behind-the-scenes look, host interviews with key influencers, and launch promotions.

9 – Big (big) data

Big (big) data Big data’s been a big trend for many years now, but it’s become more accessible because of machine learning and AI. As more and more platforms and marketing methods start incorporating big data, the use of big data is becoming an essential part of marketing and understanding what the consumer wants and when is worth its weight in gold.

8 – Authenticity

Authenticity Transparency and trust have become a major component of the customer’s decision-making process as customers’ become less and less tolerant towards fake news and reviews, or in other words, exaggerated marketing. Brands should invest in community management to keep the online community engaged, informed and happy; and can use technology advances such as virtual reality (VR) and augmented reality (AR) to connect with users on a deeper, more emotional level.

7 – Content and influencer networks

Content and influencer networks There is no arguing with the fact that content is still king. However, there is a need to deal with the challenge of oversaturation. Now that most brands have some sort of content strategy and social media networks are full of content, the focus needs to shift slightly. Rather than fighting for more visibility, marketers will need to think out of the box and stand out in space that is already taken. This is where influencers come into the picture. By leveraging the networks of influencers who already have a “captive” audience, marketers can increase their online influence and start to reduce the volume of content produced, or in other words, go for quality and not quantity.

6 – Shift of focus from millennials to Generation Z

Shift of focus from millennials to Generation Z Born between 1995 and 2010, this consumer group marks a substantial shift that will affect all brands. These digital natives are different from millennials and they will have increased buying power in the near future. Keep an eye out on key platforms such as Snapchat and Instagram when targeting this young and highly dynamic demographic.

5 – Mobile, mobile, mobile

Mobile, mobile, mobile We cannot emphasize this one enough. Consumers are spending most of their time on their mobile phones. In fact, in 2018, mobile video consumption is expected to grow by 25% and ad spending on mobile video will reach 18 billion dollars next year, surpassing desktop. Even Google has even given priority to pages that are AMP optimized (Accelerated Mobile Pages). So the bottom line is that if you haven’t yet done so, you need to start optimizing your marketing strategies, websites and ads for mobile.

4 – Shift in KPIs

Shift in KPIs While it’s still important to know how many people visited your site and from where, at the end of the day it’s all about sales. For this reason, it’s important to track conversions and revenue, in other words, who buys and at what stage of the buyer’s journey. In this way, it becomes easier to track your return of investment on digital marketing.

3 – Data protection

Data protection The digital age brings with it the need to take multiple aspects including data privacy into account. In May 2018, the General Data Protection Regulation (GDPR) will take affect with the aim of improving protection for EU citizens and adapting privacy and data laws to the digital age. This will require marketers to think and act very differently as it will affecter multiple factors in a marketer’s focus, some of which require organizations to start preparing immediately.

2 – Native ads and smart content

Native ads and smart content Native advertising is expected to drive more than 74 percent of all add revenue by 2021. Because of their more natural placement and format, these ads usually get more exposure and engagement than traditional banner ads. However, these ads need to be written according to the preferences of those seeing the ads, and they should also be linked to “smart content” that is adapted to audiences based on NI, cookies and an in-depth understanding of target audiences.

1 – Take advantage of the FOMO effect

Take advantage of the FOMO effect Even though we already mentioned this one in a previous point, we think it deserves to be repeated for emphasis. As more and more people experience the FOMO (Fear of Missing Out) effect, marketers need to create unique and original content that makes potential customers feel like they’re the first to know. For example, content that involves a “behind-the-scenes look”, an exclusive with an influencer, or a sneak preview of upcoming projects and product launches can be used to really create a buzz and get potential consumers to engage “before” anyone else does.
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Israeli B2B

Opportunities for Israeli B2B companies looking to China

By 
Mike Golden
, 01/01/2018

Israel and China are a perfect match – China is an incredible opportunity for Israeli cyber-security, medical devices and artificial intelligence industries.

min read
Israel and China are a perfect match – China is an incredible opportunity for Israeli cybersecurity, medical devices and artificial intelligence industries. While at the same time Israel is a source of talent and know-how with its startup culture – something that China is lacking. Bilateral ties between Israel and China have increased significantly in recent years, sparking the launch of the Israel-China Innovation Committee and the Israel-China Economic Task Force. The US is the typical route for Israeli companies expanding abroad. Language and culture make China seem daunting at first, and certainly for consumer-oriented companies trying to figure out the Chinese customer has led to many failed enterprises. B2B opportunities, on the other hand, are a perfect setup for Israel companies. Possible access to capital for expansion and growth another major reason to look at China.

How to break into the Chinese market:

Understand the target customer and other stakeholders Find the right strategic partners to help you. Consumers in China are entirely different than what you are used to. They are on different channels, they have different expectations, and there are important cultural norms you’ll want to be aware of. A local team on the ground with the experience and tools to understand and effectively target customers is crucial to preventing big blunders. Regulatory concerns It is critical to spend time researching and understanding the regulatory environment prior to making any decision to enter the market. China has extremely strict laws protecting consumers, including quality, standards and other regulations covering most industries. Sensitive industries such as medical devices and pharmaceutical are especially strict. Trademark everything, immediately As soon as your product comes on the scene in China you can bet there will be copycats. We’ve seen it with big brands and small, if you don’t take trademarking seriously, you run the risk of expensive, messy and prolonged legal battles. Before talking to anyone, start the trademark process and make sure you own the corresponding Chinese domain names (.cn and .com.cn). Don’t assume what works in the West will work in China Look no further than eBay and Uber, two remarkably successful international companies that failed in China. Chinese consumers have different tastes, different expectations, different cultural norms and customs that are deep-rooted in society. On top of all of this is an unrelenting drive for innovation, which makes brands with a weak positioning strategy extremely vulnerable. If you take your brand to the China market and your messaging is unclear, or your branding is weak, there is a good chance your product or service will be copied and eaten up by a domestic brand. Find a decent Chinese name It doesn’t have to be a direct translation, or even exactly the same as the Western version. The Mandarin language is comprised of thousands of characters that all have a great deal of significance. Meaning there are lots of options for translations that can turn out great, or translations that can turn out… not so great. AirBnB fell prey to a naming mishap when they entered the Chinese market as 爱彼迎  (Àibǐyíng), which they explained means “let love meet each other” but to native Chinese this name conjures up images of a “love hotel”, and many complained that it is awkward to pronounce. Even if you think you’ve settled on a great name, test it, test it and test it again. Start with distribution and expand from there You don’t need to set up shop right away. After you’ve trademarked everything, going through a distributer to test the waters is a good way to enter the China market. Many SME’s in the medical industry routinely work with distributors to get their products into hospitals in China. Set up your website Number one piece of advice; put your Chinese website on a server in China or Hong Kong. Shrinking attention spans haunt every content marketer, so don’t lose your audience even before your beautifully, well-crafted home page loads. If you are hosting on a local Chinese server you are required to apply for the ICP license and this also means you need to have a local entity already organized. You’ll typically need to apply for an ICP license from the Chinese Government; this will lead to better search results on Baidu and allows you to run PPC campaigns. Don’t forget to make your website mobile optimized! In China more than 95% of Internet users are using their mobile phones to access it. Choose the right trade shows This goes hand-in-hand with understanding your target customer and stakeholders. There are hundreds of trade shows in China every year, with thousands of exhibitors. It can be tempting to try and get your foot in the door to as many as possible, but this will leave you out of budget and exhausted quickly. Can you team up with similar brands? Make connections with attendees beforehand? Enter social media with your big toe in the water With all the hype around WeChat in China, many brands are ready to dive headfirst and go all out for this mega-app, but take a step back. WeChat is completely different than Facebook, Instagram or any other typical social media platform you are familiar with using. It is important to set the right expectations, and the right strategy. Become well versed with the app, it’s functionality and it’s limitations before setting your KPIs. While it is important for brands to have a WeChat account, there may be other channels to investigate.
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UX

Moo-ving it up a notch with user experience

By 
Miri Peled
, 10/10/2017

To encourage Afimilk’s dealers to make more purchases online and to give them access to marketing materials, OZ designed an intuitive online partner portal.

min read

Afimilk case study: partner portal

In the world of B2B, it’s really important to nurture partner relationships and find ways to make it easier for our partners and distributors to satisfy the needs of their (and our) end customers. In this manner, you can create a win-win situation where both your customers (distributors) are happy and their customers (end users) are happy with your brand. Recently, as part of our ongoing services for Afimilk – a global leader in advanced dairy management technology solutions – we created a unique and creative solution for its partners. With the goal of encouraging Afimilk’s dealers to make more purchases online and give them easy access to marketing materials, we designed an integrated and intuitive online partner portal. This portal provides end-to-end marketing and sales support, and an easy-to-use online ordering system. It includes three valuable tools that are also integrated with Afimilk’s ERP system:
  1. Knowledge center – with marketing resources including brochures, presentations, and supporting materials to help dealers promote Afimilk solutions.
  2. Configurator wizard – builds price quotations tailored to customer requirements while promoting Afimilk’s preferred solutions.
  3. Market gate – intuitive online ordering system tailored for Afimilk partners to encourage online ordering.
By designing a responsive and interactive user experience that adds value for its partners, offers instant marketing support, and integrates with Afimilk’s ERP system, we helped Afimilk take their partner engagement to the next level!
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Business-to-Business-to User model

Moving to a business-to-business-to-user mindset (B2B2U©)

By 
Dina Gidron
, 10/09/2017

Communicate with both intermediary customers and patient-consumers in this new age of healthcare by transitioning to a Business-to-Business-to User model.

min read
We're entering a new age of healthcare, the "Social Health" era, where the focus has shifted to informed patient-consumers. With ever-increasing access to information, our patient-consumers are now empowered more than ever to make choices for themselves by researching and even shopping online for everything from health plans and doctors to medical equipment and insurance policies. As the digital revolution disrupts the way we've traditionally done business in the medical and healthcare space, there is a need to communicate with both intermediary customers (payers) and patient-consumers. This means transitioning from a more traditional Business-to-Business (B2B) model into a newer Business-to-Business-to User (B2B2U©) model. Because at the end of the day, even if you aren't selling directly to your patient-consumers, you still need to engage with them to understand their challenges, meet their needs and ultimately create bottom-up demand for your brand. This move to a B2B2U model starts with identifying your patient-consumers and gathering information about their challenges. Once you’ve identified them, you can then open up direct channels of communication with them, offer them valuable information and also show them how your services or products offer real value and help solve their challenges. One of the challenges in this approach is making sure that you don’t compromise your relationship with your paying customers when you start communicating directly with your patient-consumers. This can be solved by involving them in the process and maintaining full transparency about your goal, that is, to raise brand awareness and drive demand (and not to sell directly to patient-consumers). Interested in learning more about how you can create a win-win situation for both you and your intermediary customers? 
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relationships

It’s all about the people and building relationships

By 
Miri Peled
, 09/08/2017

We worked together to develop a new visual identity that stands out in the global market and is also centered around Trendlines’ two foundational principles.

min read
Trendlines Group case study: rebranding and visual identity As our clients grow and expand their global reach, we are committed to helping them tell the story that sets them apart while staying true to their authentic corporate values. In the case of Trendlines Group – an innovation commercialization company that invents, invest in, and incubates innovation-based technology – global expansion and going public on the Singapore stock exchange were the main catalysts for looking to OZ for rebranding. As we've been partnering with Trendlines for the last 20 years, it was natural that the company turned to us for support at this significant point of growth. Against the backdrop of our long-term relationship, we worked together to develop a new visual identity that stands out in today's global market and is also centered around Trendlines’ two foundational principles:

It’s about the people AND building relationships

Because Trendlines Group’s hands-on investment approach and commitment to improve the human condition through innovation are inseparable parts of the company's character, the refreshed visual identity rests strongly on these principles. The result – a new compelling brand and visual identity – was launched at Trendlines’ 7th Annual Trendlines Company Showcase attended by hundreds of biomedicine industry professionals from around the world, and sponsored by companies worldwide.
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Healthcare

Inbound for Medical & Healthcare Companies Event

By 
Miri Peled
, 23/07/2017

We held an Inbound for Medical & Healthcare Companies event where industry experts shared multiple insights on marketing for medical and healthcare industries.

min read
On 21 June 2017, we held a successful Inbound for Medical & Healthcare Companies event for over 50 attendees. At the event, industry experts shared the following insights on marketing for medical & healthcare companies:
  • Matt Brown, HubSpot Specialist from Boston – US Trends in Healthcare Marketing
  • Dina Gidron, VP Strategy at OZ – Opening New Channels of Communication
  • Mickey Nave, Corporate Marketing Director at Lumenis – Medical marketing: generating leads that your sales team will love
  • Bat-chen Grinberg, Founder of MC Forum – Digital tools that reduce your work overload
Here are some important takeaways from the event:
  1. The age of “Social Health”. The combination of healthcare reforms, the age of consumerism and mobile technology is creating the perfect climate for change in healthcare.
  2. We see YOU, we know YOU, we understand YOU, we want to help YOUThe digital revolution is transforming the way we do business as we shift from a Business-to-Business (B2B) to a Business-to-Business-to-User (B2B2U©).
  3. Patient-consumers are the center of the universe. As patient-consumers become the single most important factor in this new era, we need to open up direct channels of communication with them to understand their challenges, increase brand awareness and create bottom-up demand.
  4. Trends in medical and healthcare. Patient-consumers are avid researchers; marketers are targeting patient-consumers AND payers; digital channels are overtaking traditional marketing channels; and digital content is key to the decision process.
  5. Brands must recognize social health and deliver value across the full spectrum to drive leads, convert prospects to customers and keep them loyal.
  6. Inbound marketing and content marketing are well-suited to the medical and healthcare industry as it promotes targeted communication, trust-based decision-making, long-term relationships, and thought leadership and industry expertise.
 
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patient-consumers

Getting to know your patient-consumers

By 
Orit Oz
, 13/07/2017

When I just started my career, an intelligent woman told me that only when I understand.

min read

Preparing for the age of “Social Health”

As healthcare reforms, the era of consumerism and mobile technology create the ideal climate for positive change in the medical and healthcare arena, we’re ushering in a new age – the “Social Health” era. As we transition into this new era, patient-consumers are becoming the single most important factor in the medical and healthcare eco-system; and as they research and shop online for medical services, products and insurance plans, the medical & healthcare industry increasingly resembles a retail industry. The impact of this shift on medical and healthcare providers is huge as it means they need to open up direct channels of communication with patient-consumers to understand their challenges and offer services and products with real value. Or in other words, there is a need to move from a Business-to-Business (B2B) to a Business-to-Business-to-User (B2B2U©) approach. Social Health As we enter this age of “Social Health”, brands need to recognize the need to deliver value across the full spectrum to drive leads, convert prospects to customers and keep them loyal.
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What’s the difference between traditional and inbound marketing?

What’s the difference between traditional and inbound marketing?

By 
Miri Peled
, 29/06/2017

Inbound marketing focuses on attracting customers through valuable content, while traditional marketing is marketer-centric and uses more interruptive methods.

min read

It's time to attract your prospects instead of bombarding them.

Inbound marketing is a customer-centric approach that focuses on attracting customers to your business through content and interactions that are valuable, helpful, and trust-building.

It’s all about using remarkable content to develop and nurture long-term relationships with your prospects so they ultimately build trust in your brand.

In comparison, traditional marketing, which is marketer-centric, uses more interruptive methods to vie for the attention of prospects.  
Inbound                                                         VS. Outbound
Definition Inbound marketing uses customer-centric tactics to attract prospects, address their challenges and goals, and build trust in your business Traditional marketing uses more interruptive methods to push products and services and get the attention of prospects
Communication Based on interactive communication that engages prospects and attracts them to you Based on one-way, outward communication
Tools/techniques Educational content such as blogs, videos, eBooks, white papers, SEO, and case studies Print and TV ads, banner ads, direct mail, cold calling, and mass email campaigns
Goals Offer prospects value through educational content and earn their trust Drive sales through product-centric marketing
 
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some tips

Get your creative juices flowing with these great blog topic tips

By 
Orit Oz
, 06/06/2017

Here are some tips to get your creative juices flowing to come up with some great blog topics.

min read
In one of our last blogs, we spoke about how content is the fuel behind inbound marketing. The question now is where do you start and what do you focus on? Let’s start with a quick recap of the recommended process for creating content for inbound:
  1. Consider the content’s purpose, format and topics.
  2. Create content that builds trust amongst your prospects.
  3. Get your content in front of the right people at the right time.
  4. Analyze & repeat. Determine what worked and what didn’t, and repeat your successes.
In this blog we’ll focus on the first stage: Plan. But stay tuned for future posts on the whole process. In the planning stage, you’ll need to decide on the content's purpose, format, and TOPICS. And that’s where you’ll need to get your creative juices going. Because you’ll need to come up with ideas that attract potential customers and keep them coming back for more. But how do you get out of your own head and into your potential customers’ heads to find inspiration? The most obvious place to start would be by ASKING THEM. Yes, we know it sounds trivial but when was the last time you actually spoke to your end users and customers about their actual challenges? Another great source of information is your field sales team who frequently interact with your end users and customers.
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nurturing

What is lead nurturing?

By 
Orit Oz
, 24/05/2017

Lead nurturing is the process of engaging with contacts via automated workflows to build a relationship with them.

min read
Lead nurturing is the process of engaging with contacts via automated workflows to build a relationship with them. The end goal is to close more educated and qualified customers faster and to delight customers to become promoters of your brand. Because the reality is that not all leads are ready to talk to the sales team at the beginning of their interaction with your company. In fact, most aren't, and according to HubSpot, research shows that only 5-25% of visitors that come to your site are ready to close the deal. This means that in order for inbound marketing to be effective, you need to engage with your leads along every stage of the buyer's journey until they are ready to do business with you. Which is where lead nurturing comes in. As a key component of your B2B marketing strategy, lead nurturing utilizes automated email campaigns that are timely, offer valuable content, and address your prospects' specific interests to nurture them until they're sales ready. And, because the emails are automated, it saves you a lot of work by qualifying leads and pushing them through the sales funnel quicker, meaning a higher return on investment. In fact, DemandGen Report found that nurtured leads increase sales opportunities by an average of 20% versus non-nurtured leads. As you begin to develop your lead nurturing workflows, always remember these foundational principles:
  • Grow and nurture relationships
  • Offer educational content
  • Use hyper personalization
This means you should constantly consider whether you're offering your customer value, and ensure your content isn't promotional but rather informational and educational. Also, don't forget to target and personalize your communication based on your buyer persona's questions and interests and where they are in the buyer's journey. This keeps your communication efforts relevant and consistent – which is ultimately what produces results.
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Inbound marketing in a nutshell

Inbound marketing in a nutshell

By 
Orit Oz
, 16/05/2017

When I just started my career, an intelligent woman told me that only when I understand.

min read
Inbound marketing is a customer-centric approach that focuses on attracting customers to your business by offering valuable and informative content that speaks to theirs needs and builds trust in your business. As opposed to more traditional, marketer-centric marketing, which uses interruptive methods such as emails, cold calling, and printed ads to get the attention of prospects, inbound marketing creates positive interactions that empower prospects with the information they need to make decisions for themselves.

Why inbound marketing?

We live in an age where people are bombarded with advertising wherever they turn, and for this reason, have become increasingly skeptical of standard interruptive marketing methods. In fact, Harvard Business Review reports that 90% of B2B buyers never respond to cold-marketing. For this reason, instead of competing for consumer attention, inbound uses the fact that prospects seek out the information they need on their own terms. By developing valuable and relevant content with the expectation to be found, potential customers will come to you, become new clients, and ultimately be delighted by their experience.

How does inbound marketing work?

Inbound marketing is based on four phases: attract, convert, close, delight inbound marketing

ATTRACT

First, attract visitors to your website using tools such as blogging, website optimization, and, social media. Tools: blog, social media, keywords, pages

CONVERT

Once you have new visitors, you can convert some into leads by gathering their contact information, the currency of inbound marketing. To do this, it's important to offer them something valuable, usually in the form of additional information or useful content. Tools: calls-to-action, landing pages, forms, contacts

CLOSE

Once you’ve converted some visitors into leads, you need to nurture their interest by providing them with relevant information. In this stage, tools like email and CRM are helpful in selling to the right leads at the right time. Tools: email, workflows, lead scoring, CRM integrations

DELIGHT

Once you close a sale with a customer, your relationship is just beginning. At this stage, you need to continue to delight and engage them so they become happy promoters of your brand. Tools: social media, smart calls-to-action, email, workflows Analysis is critical to making inbound marketing work. Every strategy and technique you use, and content you create, should be analyzed regularly to see if it's working, and adjusted as needed to make it better.
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B2B

Does inbound marketing work for B2B?

By 
Orit Oz
, 16/05/2017

Does inbound marketing work for B2B businesses? Of course it does, because it doesn’t matter what you’re selling or to whom – your customer always comes first.

min read

Attracting customers with inbound marketing

Inbound marketing is a customer-centric approach that focuses on attracting customers to your business. Unlike traditional interruptive marketing that vies for attention through cold calls, purchased ads, and email blasts, inbound marketing responds to prospects’ needs and interests by offering them valuable content in the right place and at the right time. “By publishing the right content in the right place at the right time, your marketing becomes relevant and helpful to your customers, not interruptive.- Hubspot Read more about inbound marketing here.

So how does inbound marketing work for B2B?

It’s often assumed that inbound marketing is better suited for businesses that sell directly to consumers (B2C); and, in the recent “push” to “pull” marketing shift, it appears that B2C organizations have more easily adopted this new marketing model. In contrast, B2B or B2C organizations appear to be more skeptical and adopt the new approach with more caution. The main reason for this is that a lot of B2B and B2B2C organizations are still trying to figure out how inbound marketing can work for them; and they often question whether this new approach is even applicable to business customers.

The answer is — of course — YES!

Because the truth is that it doesn’t matter what you’re selling or to whom, the majority of your prospects are usually partially through the buying cycle before they even consider talking to a salesperson. And that’s where the emphasis needs to be — ON YOUR PROSPECTS. In order for inbound marketing to work, you need to have an in-depth understanding of your value chain and your sales model. Once you have that, you can then create valuable content that attracts visitors to your business, converts them into prospects, engages them until they decide to purchase your product or service, and then delights them so they become promoters of your brand. In this manner, you can use inbound marketing to create a win-win situation where you get closer to both your distributors and your end users, and in the process, increase brand awareness to enhance end-user demand for your brand (even if you they are not buying directly from you). But here’s the thing – you need to be in it for the long haul. Inbound marketing takes time, effort, and patience. But it’s definitely worth the wait!
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Inbound marketing for B2B

Attracting the RIGHT customers to your B2B business

By 
Orit Oz
, 16/05/2017

Inbound marketing for B2B is about attracting the right people to your business – those who become leads, then customers and ultimately promoters of your brand.

min read
Inbound marketing is not just about attracting people to your business; it's about attracting the right people to your business – those who will become leads, and then customers, and ultimately happy promoters of your brand. There are tools for every stage of the inbound marketing process, and the first phase — attract — is all about getting suitable prospects in the door. This is usually done by offering valuable content and using a variety of marketing techniques to ensure that B2B buyers find your business, including blogging, SEO, and social media — but for the moment, let’s leave that for another post. Because before you start anything, in order to attract the right customers, you obviously need to know who your ideal customers actually are — right? Understanding who your customers are and what they want For the inbound customer-centric approach to work, you need to know who you're actually trying to reach. The best way to learn about your ideal customers, their interests, and their buying habits is to develop buyer personas, which are simply representations of your ideal customers. Buyer personas are based on three essential practices – research, identifying trends, and creating persona profile stories. This research and analysis allows you to uncover the mindset, goals, challenges, and motivations of your potential buyers. Once you've determined who your ideal customers are, the next step is understanding the buyer’s journey — which is the active research process your potential prospects go through before making a purchase. This journey, which is usually divided into three stages – awareness, consideration, and decision--, helps you tailor your inbound marketing and content to create meaningful interactions with your ideal customers (buyer personas) at every stage of their process (buyer's journey).
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Content

The power of content in inbound marketing

By 
Orit Oz
, 16/05/2017

Content is the fuel behind inbound marketing – it carries the message your company wants to deliver to your customers at the right time and in the right place.

min read

Content is what sets you apart

It’s the fuel behind inbound marketing – it carries the message your company wants to deliver to your customers at the right time and in the right place. It’s what powers a successful inbound strategy by pulling people from one stage of the inbound methodology to another and addressing their challenges and questions. It’s what attracts the right visitors to your site, converts them into leads, nurtures them, helps close them into customers, and then delights them into promoters.

Content in B2B

Content marketing works for every type of business. In fact, according to a report put out by the Content Marketing Institute, 85% of B2B marketers identified the creation of quality and efficient content as being a leading factor for increased marketing success in 2016. Additionally, based on company metrics, 78% of these B2B marketers report an increase in audience engagement and 57% saw an increase in sales with use of content for their B2B marketing.

The content process

Now that we've established the importance of content, where do you start and what should you focus on? The best way to optimize your content for your inbound marketing strategy is to follow a content process that involves 4 main steps:
  1. Consider the content’s purpose, format and topics.
  2. Create content that builds trust amongst your prospects.
  3. Get your content in front of the right people at the right time.
  4. Analyze & repeat. Determine what worked and what didn’t, and repeat your successes.
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digital revolution

How can the digital revolution help you extend your reach?

By 
Orit Oz
, 15/05/2017

As technology rocks our world, we need to get closer to our customers, understand their customer journey, and adjust our marketing and sales accordingly.

min read
If we were to tell you that the world is in the midst of another major digital revolution, would you be surprised? We wouldn’t — because technology is seriously rocking our world, and it’s creating unprecedented disruption in its wake. It’s completely changing our methods of doing business and transforming the business models of each and every industry. Soon, almost anyone will be able to invent new products cheaply and quickly. And to make things even more challenging, the new competition is selling directly to the end user. So where does that leave us? We can bury our heads in the sand and rely on existing methods that have worked until now, and hope for the best. Or, we can accept the fact that we need to adjust, challenge the status quo, and take advantage of these changes to not only survive but actually boost our businesses. But where do we start? First, it’s important to understand that the single and most important factor in this new era is the customer who actually uses your product or service. Not your product/service, or your technology, or your market — your customer! At the end of the day, your success is determined by how well you know your customers and how well you meet their needs or solve their challenges.

This means that before you do anything else, you need to identify, understand and talk to your customers.

This involves meeting customers at different points on their journey, mapping their journey and fully understanding their needs. Once you’ve done this, you can go on to define your potential buyer personas; identify how you meet their needs, motivations, pain points and challenges; create relevant offline and online content and tools to communicate with them; reallocate marketing and sales (and other) resources to match the real needs of your customers; and create collaboration between your marketing and sales (and other) teams. But first, get to know your customers! From there, the rest will follow.
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Filterit

Getting creative in B2B marketing

By 
Miri Peled
, 15/05/2017

Yes, branding is vital to success. But what about lead generation, which is also crucial to business and requires creative methods to bring in qualified leads?

min read
We speak a lot about branding — adding value to B2B brands, building global brands, marketing in a digital world, employee branding, etc. Yes, they are all absolutely vital to business growth and success. But we often tend to speak less about or even ignore a less “sexy” component— lead generation. Most people just hear the term and get overwhelmed, which is a major problem as despite the challenges involved, lead acquisition and tracking is a crucial part of any business. And in a world where the heat is always on to win (or maintain) market share and stay ahead of the competition, traditional methods are no longer enough. More of the same just doesn’t cut it anymore and creativity is key! In the case of Amiad Water Systems, a world leader in water treatment and filtration solutions, the marketing team decided to try something different to support and improve the sales process. This came after the company successfully underwent rebranding; and with a solid foundation in place, it was time to get the word out and translate all the efforts into revenue. After getting the go ahead from the sales team and researching potential buyer personas, the team created Amiad FilterIT — a digital tool (app) to help end users understand which of the company’s solutions best suited their needs. The idea was simple. The user would sign up and download the app, add the criteria, and receive information on the products that met these criteria. In addition to helping the end user and collecting highly-qualified leads, the Amiad FilterIT app could also be used to promote new and innovative products, push notifications to customers, track data and optimize products and services based on user behavior and needs. Once the app was implemented in one specific market, Amiad used a digital campaign to promote it and as a result, the sales team received hundreds of qualified leads that could then be nurtured through direct communication. Based on this success, Amiad is currently in the process of implementing the app in additional markets globally.
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Inbound marketing

What’s all the fuss about Inbound marketing?

By 
Orit Oz
, 15/05/2017

We’ve all heard the term Inbound marketing thrown around a lot lately. It’s become the latest catchphrase in a field that’s already packed with catchphrases.

min read
We’ve all heard the term Inbound marketing thrown around a lot lately. It’s become the latest catchphrase in a field that’s already packed with catchphrases. But what does it actually mean and can it help B2B businesses grow?

What is Inbound marketing?

Inbound marketing is the process of attracting potential customers and getting them to reach out to you. This is different to more traditional marketing (also known as push marketing or outbound marketing) where you actively reach out to potential customers through methods such as cold-calling, printed magazines, and traditional advertising. But how do you attract potential customers and get them to trust you before you’ve even pitched them your product? The answer lies in content —the foundation of the Inbound methodology. By creating carefully curated content, you’ll establish yourself as a trusted source of knowledge and attract the ideal visitors to your site, convert them into leads and then customers, and keep them engaged so they go on to promote your brand.  “By publishing the right content in the right place at the right time, your marketing becomes relevant and helpful to your customers, not interruptive.” - Hubspot inbound work

Inbound marketing in a nutshell

Inbound marketing is filled with complexities, but the following four steps (based on the Hubspot Inbound methodology) summarize the main Inbound stages:
  1. Attract. Before you do anything, you need to fully research and understand who your ideal customers or buyer personas are. Once you have identified them, you can get them to come to you.
  2. Find creative ways to “convert” these potential customers into leads by offering them something valuable in return.
  3. Turn your leads into customers.
  4. Continue to engage with your customers so they become promoters of your brand.

Inbound marketing in B2B

At this stage, you may be wondering whether Inbound marketing works in the world of B2B. The answer is a big loud “Yes!” In fact, Inbound marketing creates a win-win situation for you where you can get closer to your direct customers and distributors, and also increase brand awareness amongst end users to enhance end-user demand for your brand (even if you they are not buying directly from you). Read how Elcam used digital marketing to increase brand awareness>>

Combining Inbound and offline marketing

We’d like to emphasize that Inbound marketing does not replace the need for interpersonal interaction with your customers – especially in B2B industries where the customer model tends to be more complex and is often based on long-term relationships. The goal is to find the right communication mix for your specific B2B business needs, market and customers. By promoting your brand through a digital dialog and an inter-personal dialog, you can achieve a more effective and efficient sales and marketing process for better business results. For example, you can combine a compelling digital campaign to encourage potential customers to visit you at a trade show, and then meet them at the event to continue a direct dialogue with them. Look out for our next blog post on the need for face-to-face communication with your customers and creative ways to combine digital and interpersonal communication (coming soon).

Inbound marketing – here to stay?

Another big loud “Yes!” It’s quite simple - as more and more potential buyers turn to the Internet for answers to their challenges, they look to buy from suppliers who instill trust by answering their questions and offering solutions to their problems. This means that in order to stay relevant in the marketplace, you have to be present where your potential buyers are looking for answers - online. And that’s why everyone is fussing over Inbound marketing.
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branding

The importance of branding in launching new products

By 
Orit Oz
, 15/05/2017

Prior to the recent release of Mazor X, Oz Branding worked with Mazor Robotics to create a compelling brand promise for the new product — Align with Experience.

min read
There is no greater satisfaction than watching our customers successfully launch groundbreaking and transformative products that take the market by storm — especially when we played a role in branding them! Which is why we’re so psyched by the extensive media coverage and enthusiasm surrounding the recent release of Mazor X —a transformative guidance platform for spine surgeries developed by Mazor Robotics. According to Ori Hadomi, Chief Executive Officer of Mazor Robotics in a quote for Yahoo Finance: "The Mazor X system is the culmination of a multi-year development effort by our team of robotic, algorithm and imaging experts, incorporating market feedback gathered from thousands of clinical cases performed with the Mazor core technology. It exemplifies our vision of healing through innovation and our ongoing dedication to patients by expanding guidance capabilities in the spine operating room. We believe it can change the way spine surgeries are performed.” During the development of Mazor X, Oz Branding and Adlai & Partners worked with Mazor Robotics to identify key values for multiple customer segments, created a compelling brand promise for the new product — Align With Experience.
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The changing role of CMOs in B2B marketing

The changing role of CMOs in B2B marketing

By 
Miri Peled
, 15/05/2017

Customer empowerment has led to a changing CMO role as CMOs become the customer voice within their organizations. But what does this role actually involve?

min read
With the evolving nature of the marketplace, the role of the Chief Marketing Officer (CMO) is quickly transforming and becoming one of the most strategic functions in most organizations. As a result, the skill set required of the CMO and the marketing team is also changing rapidly. Once responsible mainly for market research, corporate brand management and advertising, the CMO now has additional complex responsibilities that extend far beyond traditional marketing — including technology (digital marketing), analytics, customer experience expertise, and content. According to Bill Lee, founder of the Center for Customer Engagement in an interview with CMO.com: “CMOs today have a real opportunity to get a competitive jump by organizing more forcefully around today’s buyer—who is changing rapidly. It’s arguably the most important trend in marketing.”

The customer leads the way

With digital disruption and an ongoing increase in Internet and social media usage, consumers now have almost all the information they need at their fingertips. In fact, research shows that the majority of customers engage in online research and brand comparison before they commit to a specific product or service — even (and often especially) in the world of business to business (B2B) — and continue to use online platforms at multiple points across their buyer journey. This has far reaching effects on the marketplace, and businesses are being forced to adapt their marketing strategy accordingly. Instead of interruptive marketing fighting for a customer's attention and money, twenty-first century businesses need to focus on both offline and online marketing to attract potential customers, increase sales and maintain an ongoing relationship with their customers.

Expanding the CMO’s Role

These changes to customer behavior, as well as the ability of companies to reach a more diverse and global customer base, have led to an expansion or even a complete redefinition of the CMO’s role, in both B2C and B2B marketing. As advocators for customers — or the “voice of the customer” —CMOs will need to lead changes across companies. This involves playing a more active role in areas such as global branding strategy and public profile, product development, leading the move from a product-centric to a customer-centric model, content planning and generation, digital media, and more.
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