The BL[OZ]
Rules, Regulations & Medical Brands How your medical brand can stand out within the regulatory framework
By
Nirit Elyovich, MBA
, 15/08/2024
Balancing marketing ambition with regulatory compliance is no easy task for medical brands. Our latest blog explores how early collaboration between marketing and regulatory teams can transform these challenges into opportunities, ensuring your brand stands out while staying compliant. Discover the smart strategies to help your brand shine within the regulatory framework.
When the journey takes an unexpected turn
During branding strategy kick-off meetings, we take a deep dive into your product, technology, and service. We’re looking for a fresh perspective, a promise not yet made, a story yet to be told. At this point, we get excited as we hear about groundbreaking technologies, solutions, and life-enhancing, life-prolonging products. Our jaws drop. With this WOW feeling, we continue the learning process in which we talk to customers, analyze the competition, and create a multi-participant meeting within the company to fine-tune its significant and differentiated strengths and generate outstanding benefits for its customers. As the process continues, we begin to understand the regulatory limitations. Suddenly, “Cinderella”, your extraordinary technology is being held back by regulatory limitations and is covered with “soot”.Understanding limitations and optimizing capabilities
During the process, we’ve heard “It’s a given” or “It's powerful, but I can't confirm it" more times than we can count. Responses like these made us understand there must be a better way. That’s how our new module was born. It’s placed right at the beginning of the branding strategy process, which sets the stage for an open and guided dialogue between marketing and regulatory early on.Challenging the norms
This dialogue is about helping the marketing team to understand the limitations in depth, and for the regulatory team to delve into the marketing team’s needs. It’s an authentic dialogue that creates a space to carry out activities that weren’t possible before. Understanding the precise needs opens up new perspectives and enables solutions within the boundaries of regulations. We understand the importance of compliance, but our experience shows that there are many degrees of freedom that are not being tested.It’s not about overstepping the bounds of the approved claims, but we also don’t want to take a step backward in the name of conservatism.
Sometimes it's a matter of overall wording, sometimes it's just changing one word. It's the little things that make a big difference. Stopping to ask questions often gives you a competitive advantage. Sometimes, there won’t be any flexibility in the claims you make, but at least you’ll know that you’ve turned over every stone.Structured and managed conflicts are an opportunity
Remember, whoever sits at the decision-making table wants the company to succeed and do the best they can. Inherently, conflict is not a negative; it can also be an opportunity. Don't let emotions run the process. As we often say, “Don’t be right, be smart!” As with every relationship where there’s an inherent conflict, there’s great value in professional guidance to create the conditions for a productive dialogue. To meet this need, we’ve created a special collaboration between OZ Global B2B and Leap, led by Moran Faibish, who has extensive experience in leading marketing in global medical companies. Moran has hands-on experience in bridging the gap between marketing and regulations to create deep and unique brand promises — promises that aren’t possible without providing an informed and professional framework that enables constructive communication.Play smart
The more we play smart within the regulatory limits to make the most of your claims, the more we can create a differentiated value proposition that more accurately reflects your breakthrough technology. This is how your brand will shine. We’ll be there every step of the way to guide the process, refine the messaging, and make sure your “WOW” comes through loud and clear. If you’ve nodded your head while reading this, it’s time for us to talk.From Fruit Stand to Frontlines: The Unexpected Journey of the Watermelon Emoji
By
No items found
, 25/07/2024
Navigating digital symbolism can be intricate, but the case of the watermelon emoji adds a unique layer of complexity. It’s a prime example of how symbols can shape online narratives and influence global perceptions. This post uncovers the strategic use of the emoji and offers actionable ways to support pro-Israeli voices in the digital arena.
But first, a disclaimer: My name is Rivi, and I'm a proud Zionist (I believe in the Jews' right to self-determine in their ancestral homeland).
In recent years, while immersed in the online world of Hasbara, I’ve witnessed firsthand the challenges of representing Israel's narrative in a vast digital landscape. With Jews comprising just 0.2% of the global population, our voice can easily be drowned out in the maelstrom of social media.
This blog post examines a fascinating case study in digital activism: how a simple fruit emoji became a battleground for narrative control. We'll explore the marketing strategies at play and their implications for Israel's online presence. While we analyze these tactics objectively, our goal is to empower pro-Israeli voices in this ever-evolving digital dialogue.
At the end of this blog, you'll find actionable recommendations on supporting content creators who are amplifying Israel's perspective in the online world.
The Roots of a Symbol
As we approach National Watermelon Day on August 3rd, let's slice into a juicy marketing tale that's more complex than meets the eye. It's the story of how a simple fruit emoji became a powerful symbol in one of the world's most enduring conflicts. The roots of this story begin back in the 1960s, when the watermelon, with its colors reminiscent of the Palestinian flag, became a covert symbol of Palestinian identity. Palestinian activists used the watermelon imagery in graffiti and posters, primarily because in 1967, Israel passed a law prohibiting the raising or display of Palestinian flags (which had been canceled, during the Oslo Accords in the 1990s). The watermelon became a symbol of political resistance, and if we fast-forward to today's digital age, this symbol has found new life as an emoji, skillfully wielded by pro-Palestinian activists in their online narratives.
A Clever Marketing Strategy
But here's where it gets interesting from a marketing perspective: the use of the watermelon emoji isn't just a random choice. It's a clever strategy that serves multiple purposes:- Bypassing Algorithms: By using an innocuous fruit emoji, activists can often fly under the radar of content moderation systems. It's a digital sleight of hand that marketers call "Algospeak."
- Viral Potential: Emojis are the universal language of the internet. They're easy to use, easy to share, and can convey complex emotions and ideas in a single character. It's virality in its purest form.
- Continuity of Message: By adapting a historical symbol to modern digital platforms, the pro-Palestinian movement maintains a consistent narrative across generations. It's brand continuity at its finest.
The Israeli Perspective
Yet every story has another side. In Israel, where watermelons are a staple of hot summers and where the country produces a whopping 140,000 tons annually, this digital co-opting hasn't gone unnoticed. Enter the counter-narrative: Pro-Israeli social media users have begun their own campaign to reclaim the watermelon emoji. It's not about fruit anymore; it's about identity, representation, and the power of symbols in the digital age. Some Israeli users have started adding emojis of the Israeli flag, watermelon, and yellow ribbon (for the hostages) to their usernames, while others are creating actual content around watermelons: recipe videos, which are inherently popular on social media, featuring watermelons with the Israeli flag proudly displayed in the background. Other users (typically younger ones) are simply riding existing trends, adding watermelon eating to dances, trendy sounds, and more. Some have gone as far as creating simple online games centered around watermelons, while pro-Israeli creators are directly addressing the appropriation of the watermelon as a Palestinian symbol, calling it an unfounded act.Marketing Insights from the Emoji Wars This digital tug-of-war offers fascinating insights for marketers:
- The Power of Symbols: Who knew a fruit could carry so much meaning? It reminds us that in the right context, even the simplest symbols can convey complex messages.
- The Importance of Proactive Strategies: The pro-Israeli response underscores the need for brands to be vigilant about their symbols and ready to reclaim them if necessary.
- Authenticity Matters: The most effective responses are those rooted in genuine cultural connections. Israel's agricultural tie to watermelons provides an authentic base for their counter-narrative.
- David vs. Goliath in the Digital Age: The pro-Palestinian digital presence significantly outnumbers the pro-Israeli one. It's a reminder that in the world of digital marketing, it's not always about who's loudest, yet sometimes it is.
Beyond Emojis: The Real-World Impact
While we engage in digital discourse, let's not forget the real-world stakes. Our brave soldiers are fighting daily to protect our nation and bring our hostages home. This online 'battle' is more than just emojis and trends; it's our way of supporting Israel's narrative on the global stage. As we participate in these digital efforts, we stand united with those on the front lines, showcasing the resilience and spirit of the Israeli people. Every post, every share, is a small act of solidarity that contributes to our national strength and resolve. In this digital age, we all have a role to play in supporting our country and its values.Conclusion: The Power of Digital Symbols
This National Watermelon Day, as we enjoy this summer fruit, let's also appreciate the complex world of digital symbolism it represents. It's a world where marketers, activists, and everyday users are constantly innovating, adapting, and yes, sometimes battling, in the ever-evolving landscape of online communication. After all, in the grand fruit bowl of digital marketing, the watermelon has proven it's not just a seasonal favorite – it's a year-round player in the game of global narratives. Join the Digital Movement Want to show some love to Israeli content creators this Watermelon Day? Here are a few ways you can contribute: 1. Follow prominent Pro-Israeli content creators: Adiel - TikTok Instagram Montana Tucker – Instagram TikTok Baby Ariel - TikTok Instagram Michael Rapaport – Instagram Tiktok Daniel Ryan Spaulding - Instagram TikTok Mia - TikTok Instagram Stop antisemitism – TikTok 2. Like and share posts featuring the "Hebrew Watermelon": instagram instagram tiktok tiktoK tiktok tiktok tiktok tiktok tiktok 3. Feeling creative? Use this trending TikTok sound to make your own Watermelon Day video: Tiktok Remember, this upcoming Watermelon Day might see increased pro-Palestinian activity on social media. For those of us who are pro-Israel and want to contribute, the methods mentioned above are a great way to start. Every like, share, and post counts in this digital age of narrative shaping. Let's make our voices heard while remembering the real battles being fought and the importance of standing united for Israel.Stars are born. Winning B2B brands are built over time.
By
Nirit Elyovich, MBA
, 07/07/2024
Brand building is always complex, but B2B brands bring a whole level of complexity that simply doesn’t exist in the B2C world. It's a golden opportunity to create a one-of-a-kind standout brand promise that will make a difference in the world.
Building a new brand or giving an existing brand a facelift, is a golden opportunity to create a one-of-a-kind standout brand promise that will make a difference in the world. Building a significant brand is complex, but B2B brands bring a whole level of complexity that simply doesn’t exist in the B2C world. Decision-making processes are lengthy, decision-makers come and go, and increasingly, the decision-makers are Gen Y and Gen Z. The road to the end user is paved with importers, distributors, and dealers. The orientation of most of the people you are working with is engineering or sales. Your brand needs to make its way into everyone's hearts on the long and winding road ahead. From time to time, I still hear that "in the business world, people make rational decisions." In my experience, people are people even when they sit in the decision-making chair. Their considerations are professional, business, and personal and the brand needs to touch all these points
A meaningful brand must be relevant, differentiated, and inspired1. Be relevant
Before you begin, define your audience. Unlike launching a product line that appeals to distinct customers, a B2B brand speaks to a wide range of audiences – existing and potential customers, employees and candidates, investors, suppliers, opinion leaders, and influencers.
However, you operate in a very specific world, so finetune the audience that interests you and create circles of influence. Who is in the first circle and who is in the more distant circles? The brand needs to speak directly and accurately to members of the first circle and still be relevant to other circles.
To be relevant, you need to know your audience, what their challenges are, and where you can help them deal with their challenges well. To motivate people, we must touch their “operating” buttons, speak their language, and solve the problems that bother them. We want to sell them what they want to buy and not what we want to sell — even if it's the same thing.
2. Build a differentiated value proposition
To build a differentiated value proposition, start with A, B, and C: Assets, Benefits, and Core Values. Assets – What are your biggest assets? What strengths are you most proud of? Make a list of the things you're best at – unique patented technology, people with unique knowledge, exceptional support and service, and more. Make sure that every strength that makes up your list is grounded in reality, and not an aspiration for something you'd like to have. From the list, extract the three most significant strengths. As much as possible, select those that differentiate you from the competition. Benefits –Step into your customers' shoes and think about what they get out of your strengths. This is where you ensure that you provide professional benefits that help them upgrade their professional field; business benefits that contribute to their business performance; and no less important, personal benefits. Ultimately, everything is personal simply — because people want to make sure that choosing you promotes their reputation within the organization. Core Values – Brand values are always important, but even more so in the B2B world. People are an integral part of your value proposition – whoever defines the specifications with the customer, develops, sells, installs or integrates, provides service and support – all these and more bring the brand to life. They must follow a uniform set of values to ensure that they deliver the benefits to the customer and subsequently deliver on the brand promise. If the company was founded recently, the values may be naturally infused into the brand. If the company is alive and kicking, the values are usually passed down over the years. Make sure the values reflect the company's DNA.
There's nothing new under the sun You may find that your competitors have an asset, benefit, or value that appears to be similar to yours. However, the combination of assets, benefits, and values must be unique to your company. That's why starting with unique assets and formulating benefits that address your clients' deep and diverse needs is important.
The more you get to know your clients, the more likely you will produce differentiated benefits. This is another opportunity for differentiation: your founders, owners, and significant employees are the unique spirit that makes your company what it is.
3. Bring inspiration to life with a promise
To make sure your brand inspires you and everyone you meet, go back to your vision. The thing that fascinated you when you started your business or that attracted you to join the company. The reason you get up in the morning and go to work. The North Star lights the way for you, even on days when visibility is poor. Your vision is an ambitious statement that describes what your organization ultimately wants to be. Spoiler alert: you're not supposed to get it, you’re supposed to aspire to reach it. As Aviv Geffen put it, " The moon is so high up there that we can't touch it, and there are some who are still trying.” Your vision is there to lift you high above your daily activities and inspire you.
Building or refreshing a brand is a strategic task
Don’t cut corners. Enjoy the journey as much as the destination. Get as many people involved in the process as possible to make everyone feel a part of it. This is how to make them the best ambassadors for your brand.
Formulating a brand strategy is an extremely important and complex process, but it’s only the beginning. From now on, the entire organization has to fulfill it, to bring the brand into the lives of those who experience it exactly as you intended. In the B2B world, your brand will touch a lot of people for many years to come. Make sure that everyone has the same experience, irrespective of the language they speak.
A brand is a promise. A strong brand is a promise that is fulfilled every day in every encounter between the brand and the world.
Will AI Replace Designers or Serve as Their Creative Allies?
By
Yoav Sondak
, 21/02/2024
Will AI replace designers, or will it become their indispensable assistant? Can anyone become a designer with AI's help? Discover Yoav's insights after extensive experimentation with AI tools, and learn what AI itself has to say about the matter
- Automated image editing features — analyzes images to intelligently suggest enhancements and automatically makes adjustments such as color neutralizers and detail enhancers. This speeds up the editing process and is a valuable resource if you’re looking for inspiration or need to make quick refinements.
- Content-aware fill and object removal tools — by understanding the content of the image, enables you to easily remove unwanted objects or fill in gaps within a scene. This allows greater flexibility and streamlines the editing workflow.
- Accelerates the ideation and iteration phases — lets you explore diverse concepts efficiently.
- Intelligent recommendations — makes suggestions for shapes, layouts, and color schemes based on the context of their project. This makes the conceptualization phase faster and may even help you overcome a creative block.
- Organization and management of design assets — automated tagging and content categorization make asset management easier and help you quickly navigate vast libraries of resources. It’s able to analyze vast datasets and identify patterns that we might miss.
- Rapid prototyping — enables quick experimentation with lots of variations.
Traditional graphic tools have also made huge strides
In recent years, existing software and applications we’ve been using for years have incorporated a variety of tools that shorten processes and streamline design work. Because designers can give online feedback, the tools' capabilities keep getting better. During image processing, design tools can complete missing details, increase resolution, carry out color corrections, and produce more controlled and accurate results. There are also lots of options for image manipulations and variations. These advances have meant that the time between planning and the finished product is much shorter, and have saved me and many others from a tiring technical struggle with traditional design tools. However, AI has added new superpowers which can create impressive artwork at warp speed.If AI can do all that, why do we need humans?
While AI provides a broad range of design options and there is a wealth of tools to choose from, the act of selection and focus during the design process has become more challenging. The need to differentiate the customer’s brand, memorably present their messages, and tell their unique story means that every designer needs a clear understanding of what they want to create using the tools. Formulating the design prompt and selecting results, when every result seems to be ‘beautiful and impressive’, means that designers need to carefully examine what is ‘right and appropriate’ — and ask themselves what will yield the desired results. It’s the same question that we’ve been asking for years when approaching a design task, long before AI tools entered our lives.The human touch
“While AI excels at generating designs based on existing patterns, it lacks the intrinsic understanding of cultural nuances, emotional subtleties, and context that human designers bring to the table,” responds ChatGPT, adding that design is not only about aesthetics but also about storytelling, conveying emotions, and understanding the audience – elements that are deeply embedded in human experience. It goes on to point out that the human mind possesses the ability to empathize, interpret abstract concepts, and infuse designs with cultural relevance. Designers are adept at translating complex ideas into visual narratives that resonate with people on a profound level. “The intangible aspects of creativity, intuition, and emotional intelligence are quintessentially human and crucial to the design process,” it notes.Don’t fire your designers!
Bearing these unique human attributes in mind, ChatGPT’s conclusion is almost inevitable: While AI image generators are valuable tools, amplifying designers’ creative capacities and streamlining workflows, they are best seen as collaborators rather than replacements. The future of design lies in a harmonious collaboration between human designers and AI, where each contributes its strengths. While AI enhances the design process by offering efficiency and inspiration, according to ChatGPT, “the unique qualities of human creativity, ingenuity, and understanding will continue to be an indispensable force in the world of design.” As with any AI application, there are ethical considerations. Designers must “be mindful of potential biases in AI algorithms and exercise discretion in their application. Striking a balance between automation and human intuition remains crucial to preserving the authenticity and creative vision of the designer.” ChatGPT predicts that “As technology continues to advance, the symbiotic relationship between AI and design is poised to reshape the industry, unlocking new realms of creative possibilities.” On a personal level, I use AI design tools daily to carry out various tasks and to fuel my creative process. I also find that ChatGPT is useful in helping to formulate prompts and finding the right wording for the industry or application. The more accurate the prompt, the better the results. However, personal experience has shown AI can’t replace the invaluable interactions between our design team and our clients. We’re able to dig deep into their story and translate that into unique and powerful visuals that communicate their brand promise. It’s the ‘secret sauce’ that makes the difference. In short, AI will become our creative allies, but they’re not going to replace us any time soon.Branding 101 – The Branding Process Explained
By
Inbar Telem
, 03/09/2023
Want to know the secret sauce of branding? Our latest blog post has it all! Learn how inspiration fuels our journey, how design brings brands to life, and how businesses evolve through effective branding. Click here to uncover the branding recipe for success!
Step One – How to Start the Branding Process for a Business?
The start is life itself, because every day we're exposed to hundreds of messages, ideas, videos, texts, and images. Later it all comes together, and our mind begin processing all these inspirations into new, original, and unique design and language for a specific client. At Oz, we make sure our team, in this case, our designers, is exposed to diverse content worlds and various content styles. This opens up their minds to creativity, from which different brands for different companies can blossom (even if they're in the same industry, they'll create something unique and original – that's the beauty of it!). The branding process for a business begins as a strategic process where we research and analyze the brand, the product, the company, or the service – and answer the age-old questions – what is the company's vision, what makes the company special, what customers expect, and what the competition offers. To differentiate the brand effectively, it's essential to examine competitors – what visual and textual language they use, what messages they convey to the world, and what their customers think of them. During this examination, we come across tons of content and inspiration on the web, and it's a fantastic process. All the research and in-depth analysis, combined with the ideas and inspirations, meld together to form the foundation of the brand – the unique value proposition, the narrative, the promise, and the brand's values.Step Two – How to Implement the Branding Process?
This is the step everyone seems to be familiar with – the name, logo, fonts, color palette. Supposedly. Since everyone talks about this step, it's crucial to understand that without a solid foundation and thorough research, it won't work. The brand's cornerstones (based on the strategic messages, remember?) need to be creatively and visually translated into the brand's language – both in verbal elements (the brand's name and slogan) and visual elements (the logo, fonts, shapes, and colors). The brand's domain, characteristics, and values will be expressed through its visual appearance. Importantly, the design should not only be eye-catching but should also have longevity. Trends come and go, but your branding should remain stable for years. Our designers have the ability to translate the emotional world into the visual world, making your target audience express positive emotions, identify with your brand, and remember your look (for the next time they encounter you) – or in short, to create an impactful brand for you.Step Three – How Does a Business Change as a Result of Branding?
So, we've gathered inspiration, worked with a professional branding agency (like OZ, ahem), researched, and analyzed, and the designers have prepared sketches. And the most exciting part – the management approved it! So now what? Implementation! At the end of the branding process and the creation of the brand's visual language, it's time to infuse it into every marketing and reputation aspect of the company. The new language will be applied across the board – on social networks, envelopes, outdoor signs and ads, physical offices, pens and notebooks – anything that comes to mind (and if it doesn't, our client managers have plenty of ideas). Effective design is measured by its versatility. If the base has a strong and focused idea, it will be clear how to continue and develop that into the brand's language in every format – digital and print.How to Meet & Influence Your Door Openers
Speakers: Nirit Elyovich and Rivi Kesten
The Door Openers strategy will bring you directly to the key people who will open the door for your company.
From a Simple PPT to a Winning Presentation
Speakers: Rivi Kesten Buk and Nevo Levin
Practical Tips for PowerPoint Presentations From Oz's Experts
UX/UI trends in the B2B world – What to take & leave behind in 2023
By
Naomi Lifshitz
, 18/01/2023
When I just started my career, an intelligent woman told me that only when I understand.
- What’s on the menu? “When planning the user experience, we have to put ourselves in our users’ shoes. We all have limited time and between work, home, and family, we don't have time to scroll through endless websites in the search for information,” says Naomi.
- Make some space!
- Give the footer the respect it deserves “Just because the footer’s at the bottom of the website doesn’t mean it doesn’t deserve a place of honor,” notes Naomi. “While the footer may be located on the ’fringe’ of the site, we shouldn’t treat it as such. When specifying the site structure every part of the site is important. We’re not going to add unnecessary pages or elements to the site, but the footer appears on every page and needs to be designed accordingly.”When building a brand strategy for businesses, it’s important that it speaks the same language – everywhere it appears – and that includes the footer. Give it space and design it in a brand-compatible manner, incorporating creative brand elements and enticing messaging. Scroll down to Unilog’s footer to see how it reflects the brand’s personality.
- No more excuses! That’s so yesterday “Leave the excuses why you can’t build a website in 2022,” says Naomi, adding that, “Many businesses avoid building a website on the grounds that they don’t have sufficient budget, information, or products to build a complete site. But keeping your website short and to the point puts paid to that excuse.”
Rebranding – so much more than just a logo or color palette
By
Miri Peled
, 19/02/2018
Rebranding – so much more than just a logo or color palette. What you'll need to do when rebranding.
Refresh or rebrand?
When rebranding, you can either refresh and improve your current branding or start over and create an entirely new one. No matter what you decide, the rebranding process involves a lot more than designing a new logo or changing your corporate color palette. Here’s what you’ll need to do:- Defining a clear rebranding strategy.
- Reanalyzing your company’s vision, mission and values.
- Conduct market research and competitor research including new players who may have popped up more recently.
- Research existing customers, potential customers and target audiences.
- Redefine your message.
- Create a new visual identity.
- Create new marketing materials.
- Relaunch your brand (internally and externally).
Spreading the news
The rebranding journey can sometimes be confusing for your employees and customers who have become accustomed to your existing brand identity. Use this as an opportunity to reconnect with them and clearly communicate during the process and after its completion. If you want the transition process to be a success, you should be as transparent as possible and clearly communicate these changes both internally and externally.Rebranding with OZ
At OZ, we understand the complexity of rebranding and our team has extensive experience helping our customers successfully navigate the rebranding process. We can use this experience to successfully guide you through it from planning through to implementation and beyond.10, 9, 8…. And counting down marketing trends for 2018
By
Orit Oz
, 18/01/2018
The New Year is here and we put together a countdown of marketing trends that will affect B2B brands in 2018!
10 – Visual content
The trend for visualization through video, images and infographics will get stronger. In fact, predictions indicate that by 2019, video will account for 80% of consumer internet traffic. And, according to Facebook, live is even better and live video gets 3x more views and is expected to dramatically increase in 2017. B2B brands can use live videos in lots of different ways, including at events to give followers a behind-the-scenes look, host interviews with key influencers, and launch promotions.9 – Big (big) data
Big data’s been a big trend for many years now, but it’s become more accessible because of machine learning and AI. As more and more platforms and marketing methods start incorporating big data, the use of big data is becoming an essential part of marketing and understanding what the consumer wants and when is worth its weight in gold.8 – Authenticity
Transparency and trust have become a major component of the customer’s decision-making process as customers’ become less and less tolerant towards fake news and reviews, or in other words, exaggerated marketing. Brands should invest in community management to keep the online community engaged, informed and happy; and can use technology advances such as virtual reality (VR) and augmented reality (AR) to connect with users on a deeper, more emotional level.7 – Content and influencer networks
There is no arguing with the fact that content is still king. However, there is a need to deal with the challenge of oversaturation. Now that most brands have some sort of content strategy and social media networks are full of content, the focus needs to shift slightly. Rather than fighting for more visibility, marketers will need to think out of the box and stand out in space that is already taken. This is where influencers come into the picture. By leveraging the networks of influencers who already have a “captive” audience, marketers can increase their online influence and start to reduce the volume of content produced, or in other words, go for quality and not quantity.6 – Shift of focus from millennials to Generation Z
Born between 1995 and 2010, this consumer group marks a substantial shift that will affect all brands. These digital natives are different from millennials and they will have increased buying power in the near future. Keep an eye out on key platforms such as Snapchat and Instagram when targeting this young and highly dynamic demographic.5 – Mobile, mobile, mobile
We cannot emphasize this one enough. Consumers are spending most of their time on their mobile phones. In fact, in 2018, mobile video consumption is expected to grow by 25% and ad spending on mobile video will reach 18 billion dollars next year, surpassing desktop. Even Google has even given priority to pages that are AMP optimized (Accelerated Mobile Pages). So the bottom line is that if you haven’t yet done so, you need to start optimizing your marketing strategies, websites and ads for mobile.4 – Shift in KPIs
While it’s still important to know how many people visited your site and from where, at the end of the day it’s all about sales. For this reason, it’s important to track conversions and revenue, in other words, who buys and at what stage of the buyer’s journey. In this way, it becomes easier to track your return of investment on digital marketing.3 – Data protection
The digital age brings with it the need to take multiple aspects including data privacy into account. In May 2018, the General Data Protection Regulation (GDPR) will take affect with the aim of improving protection for EU citizens and adapting privacy and data laws to the digital age. This will require marketers to think and act very differently as it will affecter multiple factors in a marketer’s focus, some of which require organizations to start preparing immediately.2 – Native ads and smart content
Native advertising is expected to drive more than 74 percent of all add revenue by 2021. Because of their more natural placement and format, these ads usually get more exposure and engagement than traditional banner ads. However, these ads need to be written according to the preferences of those seeing the ads, and they should also be linked to “smart content” that is adapted to audiences based on NI, cookies and an in-depth understanding of target audiences.1 – Take advantage of the FOMO effect
Even though we already mentioned this one in a previous point, we think it deserves to be repeated for emphasis. As more and more people experience the FOMO (Fear of Missing Out) effect, marketers need to create unique and original content that makes potential customers feel like they’re the first to know. For example, content that involves a “behind-the-scenes look”, an exclusive with an influencer, or a sneak preview of upcoming projects and product launches can be used to really create a buzz and get potential consumers to engage “before” anyone else does.Opportunities for Israeli B2B companies looking to China
By
Mike Golden
, 01/01/2018
Israel and China are a perfect match – China is an incredible opportunity for Israeli cyber-security, medical devices and artificial intelligence industries.
How to break into the Chinese market:
Understand the target customer and other stakeholders Find the right strategic partners to help you. Consumers in China are entirely different than what you are used to. They are on different channels, they have different expectations, and there are important cultural norms you’ll want to be aware of. A local team on the ground with the experience and tools to understand and effectively target customers is crucial to preventing big blunders. Regulatory concerns It is critical to spend time researching and understanding the regulatory environment prior to making any decision to enter the market. China has extremely strict laws protecting consumers, including quality, standards and other regulations covering most industries. Sensitive industries such as medical devices and pharmaceutical are especially strict. Trademark everything, immediately As soon as your product comes on the scene in China you can bet there will be copycats. We’ve seen it with big brands and small, if you don’t take trademarking seriously, you run the risk of expensive, messy and prolonged legal battles. Before talking to anyone, start the trademark process and make sure you own the corresponding Chinese domain names (.cn and .com.cn). Don’t assume what works in the West will work in China Look no further than eBay and Uber, two remarkably successful international companies that failed in China. Chinese consumers have different tastes, different expectations, different cultural norms and customs that are deep-rooted in society. On top of all of this is an unrelenting drive for innovation, which makes brands with a weak positioning strategy extremely vulnerable. If you take your brand to the China market and your messaging is unclear, or your branding is weak, there is a good chance your product or service will be copied and eaten up by a domestic brand. Find a decent Chinese name It doesn’t have to be a direct translation, or even exactly the same as the Western version. The Mandarin language is comprised of thousands of characters that all have a great deal of significance. Meaning there are lots of options for translations that can turn out great, or translations that can turn out… not so great. AirBnB fell prey to a naming mishap when they entered the Chinese market as 爱彼迎 (Àibǐyíng), which they explained means “let love meet each other” but to native Chinese this name conjures up images of a “love hotel”, and many complained that it is awkward to pronounce. Even if you think you’ve settled on a great name, test it, test it and test it again. Start with distribution and expand from there You don’t need to set up shop right away. After you’ve trademarked everything, going through a distributer to test the waters is a good way to enter the China market. Many SME’s in the medical industry routinely work with distributors to get their products into hospitals in China. Set up your website Number one piece of advice; put your Chinese website on a server in China or Hong Kong. Shrinking attention spans haunt every content marketer, so don’t lose your audience even before your beautifully, well-crafted home page loads. If you are hosting on a local Chinese server you are required to apply for the ICP license and this also means you need to have a local entity already organized. You’ll typically need to apply for an ICP license from the Chinese Government; this will lead to better search results on Baidu and allows you to run PPC campaigns. Don’t forget to make your website mobile optimized! In China more than 95% of Internet users are using their mobile phones to access it. Choose the right trade shows This goes hand-in-hand with understanding your target customer and stakeholders. There are hundreds of trade shows in China every year, with thousands of exhibitors. It can be tempting to try and get your foot in the door to as many as possible, but this will leave you out of budget and exhausted quickly. Can you team up with similar brands? Make connections with attendees beforehand? Enter social media with your big toe in the water With all the hype around WeChat in China, many brands are ready to dive headfirst and go all out for this mega-app, but take a step back. WeChat is completely different than Facebook, Instagram or any other typical social media platform you are familiar with using. It is important to set the right expectations, and the right strategy. Become well versed with the app, it’s functionality and it’s limitations before setting your KPIs. While it is important for brands to have a WeChat account, there may be other channels to investigate.The importance of branding in launching new products
By
Orit Oz
, 15/05/2017
Prior to the recent release of Mazor X, Oz Branding worked with Mazor Robotics to create a compelling brand promise for the new product — Align with Experience.
Using online marketing to generate a buzz (or a moo)
By
Miri Peled
, 15/05/2017
When Afimilk was preparing to launch its new AfiLab, the company turned to Oz Branding for assistance in creating a combined online and offline campaign.
Afimilk case study: all you need is lab
When Afimilk — a pioneer and global leader of management technology for dairy farming — was preparing to launch its In-line Milk Lab internationally, the company turned to Oz for assistance in creating a combined online and offline campaign for the launch.- Online – including digital ads in a variety of professional magazines, a social network campaign that was launched 6 weeks before the expo, the creation of a specific AfiLab mini-site, blog posts on the subject, a newsletter, a PR, and more.
- Offline – including brochures, a booth at the trade show, giveaways, printed ads, and more.
“Branding In” in International Branding
By
Dina Gidron
, 15/05/2017
The answer lies in understanding the clear link between your B2B brand and your employees’ connection to your brand promise
How can we ensure that we don’t lose or dilute our essential values and brand promise as we become a cross-continent corporation?
The answer lies in understanding the clear link between your B2B brand and your employees’ connection to your brand promise – no matter where they are in the world.By focusing on both implementing your brand in the global marketplace and strengthening your brand within your organization, you can more easily coordinate cross-continent corporate cultures and processes to define a common global branding language and presence that is consistently implemented across all touch points and markets. When Maytronics, a global leader in automated pool cleaning solutions, began to expand globally, the company looked for ways to build a strong and growing global brand while still maintaining a unique company culture, value, and DNA. With a focus on its core values, Maytronics and Oz Branding began a worldwide organizational and branding process that included the enhancing of the internal company dialog to reinforce its brand promise of Exceptional Experience.Global marketing challenges for B2B companies
By
Orit Oz
, 14/05/2017
Challenges in global marketing for B2B companies, the complexities involved in growing a global brand, and ideas on how we can overcome these challenges.
The International B2B Marketing Conference 2015
We had a wonderful time learning about and discussing the challenges in global marketing for B2B companies at our International B2B marketing Conference earlier this month. We'd like to give a big thank you to our partners at the E3 International Agency Network for working with us. And, we'd especially like to thank the over 200 people who attended, including executives who came from over 10 countries around the world! At our conference we had the pleasure to hear from several marketing and branding experts in different regions around the globe. Each of them spoke about the complexities involved in growing a global brand, the challenges all of us face, and ideas on how we can overcome these challenges. The next few posts will cover each presentation in more detail, but in the meantime, we'll give you a short summary of the topics covered by each speaker: Dirk Assent, Managing Partner at Bernstein Gmbh, Bremen, spoke about how to tackle the internal and external challenges of a divided market (or, as he puts it: Why marketing in Europe is like a polar bear.) Mike Golden, the CEO of Adsmith China, Shanghai, spoke about the marketing successes as well as the many branding failures in bringing products to China. Our very own Dina Gidron at Oz Branding also addressed the crowd about the trends in online and offline marketing, and Eyal Tryber, CEO of the Israeli Maytronics company, shared fascinating insights about building the Maytronics brand globally. We also heard from Matt Bowen, President and CEO of Aloft Group in Boston, who shared with us the success factors involved in growing your brand in the US. We gained a lot in insight at this conference and enjoyed seeing old colleagues and meeting new ones. We hope you did too!How B2B Brands Drive Sales
By
Orit Oz
, 14/05/2017
One of the most difficult parts of B2B branding is selling the brand to sales. Many B2B brands fail because they haven't been integrated into the sales force
Getting the Sales Team on Board
Despite the enormous added-value of a strong brand in a purchasing price, one of the most difficult parts of B2B branding is selling the brand to sales. Many B2B brands fail because they haven't been properly integrated into – and accepted by – the sales force. To ensure that your brand is accepted by your salespeople, you'll want to make sure you're providing the answers to these questions:1. Are You Telling the Right Brand Story?
It can be helpful to first take a step back and reevaluate if your internal B2B brand story is the same of that of your customers. The same McKinsey study from above found that often the two audiences focused on completely different things --- B2B suppliers focused on sustainability, global reach, and corporate responsibility whereas customers focused on honesty, responsibility across the supply chain, and level of specialized expertise.2. Do Your Salespeople Understand What a Brand is?
Your salespeople need to understand that a brand is what happens before you enter a room and after you leave. It also provides a framework for communicating the values behind your company's product or service.3. Do Your Salespeople Understand How A Brand Can Help Them?
This is where "branding in" can be vital. "Branding in" connects the entire company to the brand promise and implements it in their day-to-day responsibilities. For starters, you'll need to make sure marketing and sales are communicating in the same language. Consider a sales and marketing workshop, where salespeople explore the meaning behind the new brand and how it can help them be more successful. One practical exercise during the workshop might be to develop a pitch book – a sales tool that should communicate what the company does, why it does it, and why it is better than the competition. This time, however, you'll want to develop it through the perspective of a salesperson who understands the value, messages, and how to communicate the company's brand.Witness Your Brand Increase Revenue
Align your sales and marketing together in building your brand by answering these questions as a company. Bring in experts to help you if possible (we know of a good one offhand) When all of the employees in your company, including the salespeople, are working together towards the same message, value, and goals, your brand value will start to climb, and your sales will too.The Online Approach to Event Marketing
By
Miri Peled
, 14/05/2017
This post will explain how to effectively integrate the two to achieve your company's greater marketing goals when it comes to marketing a conference
1. The More Targeted the Event, the Better
At an industry conference, you want your booth and company to really stand out among the others. The larger the conference and broader the topic, the more challenging it will be for your product to grab the attention of potential customers. One of our customers, Elcam Medical, for instance, started to see fantastic results after attending more targeted events. After undergoing a branding process which sought to position the company as experts in ensuring safety in the hospital environment, they understood that they were marketing not only to their supplier, but also to their end user -- ICU nurses. You can read more about Elcam's success in integrating online and offline marketing strategies here>> As a result, instead of attending the usual larger medical conferences and trade shows, they began to attend more targeted professional conferences of nurses, albeit with a smaller booth. Since the subject was so targeted, Elcam Medical was often able to generate awareness of their product by speaking on the lecture panel at the conference.2. Be Really Clear About Your Inbound Goals
Make sure everyone in your marketing department is working together towards the same goals. Your inbound marketing activity before, during, and after events can support your greater marketing strategy of lead generation by:- Increasing both direct and indirect traffic to your company website
- Increasing the number of email or blog subscribers
- Educating potential customers about your specific product or service
- Increase the number of requests for a product demo
3. Identify your Call-to-Action (CTA)
A call-to-action, or CTA, is an action which you want potential customers to take. This is the method by which you achieve your goal, which you've properly defined in #2. Your CTA could be to convince potential customers to register for the event, download your ebook or white paper, sign up for your webinar, take a survey, or just visit your latest product or service page. By convincing potential customers to take this action, you are driving them further along the sales cycle. Other parts of your company can benefit from trade shows as well, so it is important to sit down and brainstorm with management in different departments to get their input. One of our clients, Afimilk, decided that in order to promote their new product, the AfiAct II at the World Dairy Expo, they would run a lottery during the event to give away the product to one lucky registrant for free. We integrated a CTA into all of their marketing materials for this event, adding it to the Afimilk website homepage, and creating landing page dedicated to registrations specifically for the event.4. Create a Dedicated Landing Page to Promote your Event
The best landing pages promote events before and after the event. How? Before the event, they help to schedule appointments with your sales and marketing team, explain exactly what your company will be doing at the event, and promote a particular product or service. After the event, they publish reactions and insights from the event as well as the speaker's presentations on the landing page. Another purpose of your dedicated landing page before the event can be to get specific info from potential customers in order for your sales team to qualify them. But in an environment where you are competing with many other companies for the attention of the same people, you'll need to stand out from the crowd. Why would they want to give you information about themselves? You'll have to offer them something in return. Think really hard about what your potential customer's pain point is and how you can help them – for free, in exchange for their contact information. Here's an example from one of our customers, Plastopil, where we inspired customers to register to an event by offering them a free iPad mini:5. Promote Your Event via Email Marketing
Invite your contacts to the event with an email beforehand, sending them to your dedicated landing page in order to register for the event or schedule appointments, educating them about your services and products, or offering them a free ebook or white paper to show them you understand (and have a solution to) their main pain point. You may want to send an email promoting the event several times beforehand – perhaps a month, two weeks, and then the week of the event. Follow up afterwards with either a thank you or a newsletter that recalls the event. If you blogged about the event, include those posts in the newsletter as well.6. Combining Online and Offline for Maximum Results
A major goal in B2B conferences is to build new business relationships and strengthen old ones, both of which are key in lead generation. This offline approach should not be underestimated. However, you can use inbound marketing to gain the attention of new potential business partners, educate them about your products and services, and have that first meeting be as effective as possible.Creating an Exceptional Digital Experience for Millennial Buyers
By
Miri Peled
, 14/05/2017
Exceptional Digital Experience. millennial buyers have the first digital contact and are determining which vendors should even be considered by the C-suite.
How can your B2B organization transform itself into a digitally mature organization and leave a lasting impression on millennial buyers?
This post will offer three suggestions for creating an exceptional digital experience.Focus on the Customer Experience
Remember what we mentioned above about creating a relevant and seamless digital experience? You'll need to examine your customer's priorities to provide content that focuses on them and their needs. For B2B organizations, this means not only prioritizing strategic concerns such as customer experience, but also growing revenues and reducing costs. It also means making tactical decisions to improve the digital experience (see the graph below). Digital and customer experience for B2B companies are becoming synonymous, and that's why an engaging and relevant digital strategy focuses on the customer.Assign the C-Suite Responsibility for Digital Strategy
In order to execute the digital strategy effectively, you'll need guidance from someone who's been assigned responsibility for the digital strategy.In some companies it's the CEO, in others it's a Chief Information Officer (CIO) or chief digital officer. Whatever the title, someone in the C-Suite must lead the company with their end vision, with any changes being a result of this end vision. In order to capture and sustain the attention of millennial buyers, you'll need to involve the C-suite to align all parts of your business to provide value to the customer – whether R&D, HR and company culture, or sales. An exceptional customer experience will reflect this alignment.Employ the Right Third-Party Solution Providers
Whether it’s front-end applications, performance analytics, web design or content strategy, your company may realize it needs support from a third party to reduce risk and help them gain expertise. According to this Forrester study on digital transformation in B2B, 87% of companies use a third-party solution for at least one component of their digital transformation. One of the conclusions of the Forrester study is that it is vital to choose a third-party vendor that not only provides time and materials, but an end-to-end partnership as well. Find a solution that understands your broader goals in the marketplace and have them accountable for some measure of quantifiable success (whether it be more traffic, a lower bounce rate, or higher keyword rankings).Getting on the Short List
By focusing on the customer experience, assigning someone in the C-Suite responsibility over digital strategy and choosing the right third-party vendor, you'll create a digital experience that is successful in catching and sustaining the attention of B2B millennial buyers. In addition, you'll have to provide them with relevant and engaging top-of-the-funnel content in the channel of their preference. For now, these millennial "buyers" may just be influencers determining which companies are on the short list. All the more so that their digital experience be exceptional.Overcoming Global Borders
By
Dina Gidron
, 14/05/2017
A Case Study in Effective Online and Offline Marketing. Trends in online marketing, Microtargeting, mobile, content, Amplification and Old-school marketing
A Case Study in Effective Online and Offline Marketing
Note: This is the last of a 5-part series on our annual international B2B marketing conference this past November. Read Part 4 here. As VP Strategy at Oz Branding, I decided to share our experience with Elcam Medical at the Global Marketing Challenges for B2B Companies conference, as it demonstrated the importance of combining both online and offline marketing approaches. Before delving into the Elcam Medical case study at the conference, howev er, I thought it important to remind you of five important trends in online marketing:- Microtargeting – which involves finding a specific subset of customers in your marketplace
- Mastery of mobile – Mobile will dominate your market, no matter what the industry.
- Quality content – You'll need to fill that mobile channel with quality content, not to mention all of your other channels (and differentiate between these channels).
- Amplification – You'll also want to figure out how to amplify that content so it reaches as many potential customers as possible.
- Old-school marketing – Nothing beats face-to-face interaction.
Elcam Medical– No Longer "Just" an OEM
Now that we have those trends in mind, I want to introduce you to Elcam Medical, a medical device company that is a world leader in medical stopcocks. This fluid control application is part of a larger set sold to a hospital through a multinational company. Elcam Medical, whose humble beginnings started at Kibbutz Baram, is a well-known OEM in the medical device industry. The challenge is creating awareness of the product to the end user who benefit from the patient safety and time-savings measures the device offers. Once the end users recognized the brand more, they would be able to create additional demand from the market, rather than relying solely on OEM representatives that may have a different agenda. How then could Elcam Medical go about positioning itself to be recognized more by the end users, in this case, ICU nurses in the medical device equipment industry? Oz Branding has been working with Elcam Medical for the past 4 years. In this case, we helped them devise a two-pronged strategy. The first challenge was to identify and understand their end user, a microtarget of ICU nurses, and develop channels to communicate with them. The second was to continue to strengthen its brand recognition with big multi-national companies, who are purchasers of Elcam Medical, but are familiar with it only as an OEM. The purpose of this two-pronged strategy was to create demand with regular companies, and spark a conversation of why this product's value is high enough to justify raising its price. With increased demand generation, sales would rise.A Risky Yet Effective Strategy
The approach Oz built with them was dramatic and involved big decisions. In truth, multi-national companies don't want suppliers talking to customers. The question became how Elcam Medical would implement its strategy without damaging customer relations. First, all project work was done with complete transparency between Elcam Medical and its customers. The customers understood Elcam Medical would not sell directly to the hospitals and since there was no conflict of interest, sales have increased as a result of this project. Secondly, the idea was to focus on a concept of concern to end-users which wouldn't affect the suppliers. Fortunately, this concept had already been thought of and built into the product and reflected in the Marvelous stopcock, specially designed to increase safety and save precious time for the critical care teams. In order to have this concept strengthen the entire brand rather than one specific product, a designated website was created to promote Elcam Medical's most important feature for the ICU nurses: patient safety. This turned out to be the main benefit for end users. They wanted to know: How did Elcam Medical ensure patient safety? That became the agenda of the website – to position Elcam Medical as experts in insuring safety in the hospital environment, especially within the ICU. As new products develop they will also be shown on the website. More than just a promotion of the company's latest technology, the website helps to share a lot of professional data and information among medical professionals. In order to identify the issues and concerns Elcam Medical's end users face, 12 LinkedIn groups were identified and scoured. Blog articles were written and posted to this website addressing these topics and continue to be expanded upon. For even wider distribution and increased awareness, professional online publications are approached with these same topics, helping to position Elcam Medical as leaders in patient safety.Online and Offline Equals 100% Success
The best approach combines online and offline marketing. Simply put: You have to get out there. In contrast to attending the usual larger medical conferences and big trade shows, Elcam Medical started to attend more targeted professional conferences of nurses, albeit with a smaller booth. Whenever possible, they tried to generate awareness by getting on the lecture panel at the conference. Of course, paid online advertising promoting these conferences helped, but at the end of the day, online activity leads to offline activity, which leads to a personal relationship. As a result of this two-pronged branding strategy, many personal relationships have developed, both between Elcam Medical and the end user, as well as between Elcam Medical and suppliers. As an example of the results generated from this type of online and offline approach, I read an email we received from a big company representative who wrote to one of Elcam Medical's representatives she had met at a critical-care nursing conference:This email was sent just 6-8 months into the branding process, the results are still in process.
The shift is dramatic in that it has changed the rules of the game – Elcam Medical now talks to nurses directly, creating its own relationships with the end user, which in this case, resulted in a huge amount of leads from one particular nursing conference. It shouldn't be a surprise that sales increased by 35% in 2015, the same year that Oz started working with Marvelous. As a takeaway from the conference, I believe that this combination of online marketing and the creation of offline personal connections can move many Israeli companies further into the international marketplace than they are today. As they expand and move abroad, I'd like companies to remember this combined approach when considering how to overcome global borders. This is the last post in our series about the annual international B2B marketing conference this past November.Your Employees as Your Main Brand Ambassadors
By
Dina Gidron
, 14/05/2017
Yes - your employees. They are one of the most important success factors of your brand implementation. They are your most significant brand ambassadors.
- Only recruiting employees who believe in what you believe in.
- Engaging your employees by creating a challenging and fulfilling work environment that encourages innovation and maintains a healthy work-life balance.
Growing Your Brand in the USA: Key Success Factors
By
Orit Oz
, 14/05/2017
Matt Bowen, shared with us at the Global Marketing Challenges for B2B Companies the key success factors for Israeli companies to scale their product in the U.S.
Step 1 – Zoom and Focus
While the US market offers a lot of exciting opportunity for growth for any Israeli company, it is also quite diverse. The market forces can create a lot of voices, as well as choices, and your company's brand needs to be able to be heard above the noise. Mr. Bowen showed us how his company was able to zoom and focus on the market for one client, Greiner Packing, by creating customer personas. By focusing on specific personas and understanding what these personas do on a typical day, their pain points, values and possible objections to the product, his company gained a much clearer focus of who would benefit from the product and how. Here's a detailed example of a customer persona: From this type in-depth understanding of your customers, you can start to build your company's story more clearly.Step 2 - Tell a Bigger Story
From his vast experience in the field, Mr. Bowen told us: "Companies that seek to enter the US market successfully need a bigger story." That also means not overly focusing on your products or technology, but how it can make your customer's lives better. It's the customer's emotional connection to the brand that ultimately builds your customer relationships and brand loyalty.Step 3 - Cultivate Relationships to Inspire Brand Loyalty
Brand loyalty is a goal that is achieved by a journey - a journey with each customer. Through focusing and zooming in on your market and telling the right story, you'll start to build relationships. Customers with good experiences will be happy to share it with the world, especially if they believe in your product. Many of these relationships will develop into brand advocates and slowly build your brand and customer loyalty.To Make it In America, Be Remarkable
As we've explained, there are three key factors to successfully entering the US market. First, your company must focus and zoom in on its market. Creating in-depth customer personas can help with this. Secondly, you'll need to come up with a way to tell a "bigger story" – one that doesn't focus too much on your products and technology, but how it will add value to your customer's life. Finally, you'll need to build relationships with customers based on exceptional customer experiences in order to create brand advocates and loyalty. These three factors can go a long way in making your company truly remarkable and successfully scale in the US.From Israel to Global: Lessons Learned in Building a Global Brand
By
Orit Oz
, 14/05/2017
Mr. Eyal Tryber,CEO of Maytronics and former CMO, talks about the lessons learned from his own first-hand experience, from building a global brand
Bridging Gaps in Cultural Differences While Sustaining Continuous Growth
And thus, Maytronics embarked on an international organization process with Oz. Oz carried out this process in two ways. First, it enhanced the company dialog in order to form one distinct Maytronics company culture. This in turn helped build a strong global brand with a highly committed team located all over the world. Or as Tony Hsieh, CEO of Zappos put it: "We believe that your company's culture and your company's brand are really just two sides of the same coin." In order to form this distinct company brand and culture, Oz and Maytronics brainstormed together a list of its core values, applying the "Golden Circle" concept of Simon Sinek. According to this concept, products (the what) and the development (the how) serve to achieve a company purpose (the why). This also assists in creating an understanding of the company's competitive edge in the marketplace. What are Maytronics' core values? Most importantly, the company believes in focusing on the customer. Along with this are professional values of integrity and fairness. Together these are the internal values, or company culture, of Maytronics. Other values, while important, are components assisting in delivering these primary values. Although Maytronics develops pool cleaning robots, this alone doesn't fully encapsulate the company's purpose. As Mr. Tryber stated in his talk at the conference: "We don't sell robots, we sell an exceptional customer experience." Oz successfully transformed the company's internal values, or company culture, flipping them to discover the other side of the coin: the company's brand.Drastic Results Which are Just the Beginning
The branding process with Maytronics was successful in that it quickly unified the global team, facilitating increased teamwork and collaboration. In addition, its company collateral and imaging are consistent both globally and locally. Although these results were the most immediate, the new branding left an impact which will be felt in the company, both internally and externally, for the long-term future as well.Getting Over the Great Wall: Marketing Successes and Failures in China
By
Orit Oz
, 14/05/2017
Mike Golden, CEO of Adsmith, gave us some tips at the B2B International Conference about what to do (and what not to do) when marketing your brand in China.
Fail Small, Fail Large
Although China offers a lot of opportunity, it can also be an overwhelming experience. "Some people come to China to try it for a year. It's a disaster, and they leave. That's a large fail," explains Mr. Golden. "The small fails are going up this very steep learning curve and learning the problems marketing in China." Mr. Bowden then detailed a practical list of marketing challenges companies face when entering the Chinese market and how to alleviate these "small fails."Challenge #1: No one Can Read or Understand Your Company Name
He brings the example of Heineken and Coca-Cola, who not only create Chinese versions of their names, but made sure that the Chinese characters that formed the words were meaningful and related to the brand as well. For example, Heineken in Chinese means “happy power," and Coca-Cola means "happy mouth He told a cautionary tale of a luxury brand company that decided they didn't need a name in China. As a result, newspapers came up with their own competing versions of the same brand. At one point, people started to trademark those names. That's another reason why it's so important to create a Chinese version of your company name. If you don't do it, someone else will.Challenge #2: Your Website and Marketing Collateral isn't Localized
One method of localizing all of your marketing collateral is to have it translated into Chinese. But that's not necessarily enough, Mr. Golden warns. The next step is to take the marketing collateral and give it to real Chinese marketing people and copywriters. Good copy is extremely important. Visuals are just as important as copy. While it isn't necessary to completely disregard the global brand, you do need to combine it with some amount of localization. The amount of localization depends on the market and the brand. For B2B companies, you want to strike the right amount of balance between global and local branding. (For an example of localized content, see the example in Challenge #4).Challenge #3: The Great Firewall of China
In terms of the web, China is a particular challenge to global brands, since it blocks many sites such as Google, Twitter and Facebook. Even if your site sits on the same server as a site China has decided to ban, your website page might not load. And according to Mr. Golden, this happens a lot. Make sure people can open and use your website to learn about your company and product.Challenge #4: Creating a Website with Clean White Space
According to Mr. Golden, the Chinese don't seem to appreciate the beauty of clean, white space on their homepages. He gives an example of an online trade magazine which shows the typical layout of many Chinese websites: Fortunately, his company is successful at transforming Chinese versions of websites into clean, white homepages. One example he showed us was Lycored, a company specializing in food ingredients. They were able to localize the Chinese version of their website with images while at the same time create a nice, clean homepage: "No one was talking about the threat of resistance. It was an invisible threat – but once it appeared, it was already too late. We gave this threat a face and a name, so people could start talking about it," Mr. Asset explained. "There's an old saying, `If you want to own the solution, you have own the problem.' So we were the ones to start talking about it." They were also able to use a lot of red. Red is a very lucky color in China, Mr. Golden explained, so it was great that Lycored uses red.Challenge #5: Distributing Your Content in China
Since China blocks all of the mainstream sites from the US, it has created Chinese alternatives. Your company will have to familiarize themselves with sites such as Baidu, WeChat, Weibo, and Youku and the differences between them and their US counterparts. The numbers on these sites and networks are huge, Mr. Golden says, but it can still be hard to reach the people. For instance, Baidu, he explains, uses a completely different algorithm than Google. Speed and number of pages are major factor, as are metatags and other factors that Google no longer takes into account. In addition, sites with more pages rank higher. From Mr. Golden's experience, sometimes companies will need to call Baidu personally in order to increase their website's loading time. Trade magazines are another excellent source for distributing content. They can offer cost-effective advertising opportunities, as well as paid advertorial opportunities. Advertising laws, however, are very strict. Any advertising consisting of experts that speak of benefits of a product must be cleared with the Chinese government beforehand or risk being fined.Successful Penetration of the Chinese Market
Mr. Golden ended his presentation by telling companies interested in entering the Chinese market to first ask themselves the following questions:- Is your brand ready to travel? If not, maybe go to a branding company (Oz or one of the E3 partners :P)
- Do you have a solid strategy? Don't go to China just to try it out.
- What are your priorities? Think especially in terms of your geography, people, and target markets.
- What marketing actions are right for your brand and your customers? Do you understand the media your customers are using?
- Do you have all the information you need? It takes talking to a lot of people to find out what's really going on.
Israel and R&D – an ongoing obsession
By
Orit Oz
, 01/05/2017
Israelis have a successful history with R&D and traditionally focused mainly on technology. But they’re slowly changing their focus from the what to the why.
- Israel is a melting pot of immigrants from multiple countries. These immigrants bring with them unique cultures, approaches and schools of thought, and when these spill over into their work environment, magic happens and innovation and creativity abound.
- Israel is a young country that faces constant challenges in the realms of security, agriculture, energy, and more. As a result, many Israeli companies focus on developing solutions to these problems and once they do this successfully, often export these solutions to the international market.
- Israel places a lot of value on education, and Israeli students are encouraged to focus on STEM subjects. Once they complete their high-school education, they are recruited by the Israeli Defense Forces (IDF) where these skills are nourished even further; and as a result, many young Israelis are snapped up by hi-tech companies as soon as they finish their military service or higher education.
- Israeli “chutzpa” or directness, and a belief in getting things done at all costs also contribute to a highly productive environment where efficiency comes before protocol.
- As part of a true belief in the power of technology as an industry changer, private and public funding bodies invest large sums in Israeli startups.